Janvi Sonkar Email & Phone Number

Mumbai, MH, IN

Mumbai Metropolitan Region

India

• Maintaining the HNI client portfolios & client servicing
• Offering ongoing support to users, troubleshooting issues, and addressing concerns related to the CRM system.
• Facilitating communication and coordination between different departments to enhance the overall customer experience.
• Generating regular reports on customer engagement, satisfaction, and other relevant metrics.
• Ensuring seamless integration of the CRM system with other business systems (e.g., marketing automation, sales, customer support) to create a unified view of customer interactions.
• Collaborating with sales, marketing, and customer support teams to align CRM strategies with broader organizational objectives.

Belapur, Navi Mumbai

• Managed & monitored a team of tele callers to generate maximum productivity.
• Advising present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialing systems, and different telecommunications technologies.
• Create, manage and execute plans to increase sales and conversion percentages.
• Assisted sales associates in customer negotiations and closing agreements for all complex sales
• Handle service inquiries from customers.
• Delivered weekly presentation of the projects working on

India

• Assisted manager with recruitment and onboarding processes
• Evaluated current processes and implemented action to address areas for improvement
• Developing and maintaining broad and deep external partner relations with company partners in all solutions areas
• Executing attainable and strategic plans with according to market needs Maintaining multilevel relationship with partner to produce high-quality leads through constant engagements in terms of marketing strategies.
• Planned routine operations and special projects under direction of operations manager
• Developed advanced proficiency in by using it on a regular basis to complete job tasks.

India

India

• Worked as an intern in the company.
• Promotion of the application developed by the companny.
• Worked on creating public relations, communication skills,enhanced my areas of interaction & follow ups.
• The company helped me with the basic training and onbaording process.

Mumbai, Maharashtra, India

• Managing all the Marketing Activities such as Partnership & tie-ups
• Creating application to various universities of UK, USA, Australia, Canada Germany
• Following up with the students for the application process and post application process of offer
• Handling callings and data & Creatives Selections.Re-working Virtual Fair Script
• Tracked office activities using comprehensive logs, relaying findings to upper management to facilitate process improvements.
• Calling the potential students & reaching maximum conversions

Mumbai, Maharashtra, India

• Answering calls and resolving queries about product or company
• Noticing significant subtleties of every discussion
• Conveying verbal acknowledgments of offers to our Sales group for closing
• Advising present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialling systems, and different telecommunications technologies.
• Maintaining operations by following policies and methodology and functional changes.
• Reaching potential or existing clients to advise them about an item or administration utilizing pre-defined scripts.

Mumbai Area, India

• Counselling & tele calling internship at JS Kothari Business School, Mumbai in collaboration with IBM.
• Learning: Confidence, Communication Development

Master Of Business Administration - Mba, Marketing

Bachelor'S Of Management Studies, Business, Management, Marketing, And Related Support Services, 7.6 Cgpa

12 Th, Commerce, 68%

10 Th Ssc, 86%