Jan Weldon Email & Phone Number

One of the world's leading software innovators, offering tools to mobilize the Internet.; Responsible to route up to 200 calls per day, utilizing probing questions to determine proper transfer. Act as primary coordinator for breaks and lunchtime coverage and call-routing information for Reception Team.Greeted visitors in a professional and courteous manner, providing a positive first impression. Supported employees by scheduling room reservations and food services for meetings.Updated Locations and Conference Room information on the web pageSpecial projects for other departments: data entry, photocopying, binder compilation, filingWeekly ordering of break room supplies.Assisted the procurement department with administrative tasks, using Oracle.

Initiated claims processes through billing and beneficiary research. Developed supportive relationships with customers, providing policy and claims status information. Position required empathy, patience and professionalism.Addressed 200-300 phone inquiries and 30 - 50 corresponding customers per week maintaining 96 - 100% quality standardsConsistently performed in the 5th percentile for productivity in document processing.Consistently exceeded department standard by achieving 100% quality.

Answered a high volume (500+ weekly) of incoming telephone inquiries from customers and client representatives in a professional manner. Performed necessary computer and paperwork functions involved in the resolution of inquiries.Performed one-on-one training for individually hired representatives when no classroom trainings were scheduled. Assisted with classroom training and mentoring of new representatives.Processed information and data and worked in cross-functional team to verify and research status of enrollment forms.Cross-trained in multiple Customer Support departments, including Customer Relations, Training and New Products.Assumed additional responsibilities by assisting the other customer support areas in processing customer request forms.