Janwin Pinto Email & Phone Number

Mumbai, Maharashtra, India

Team ManagementClient ServicingInvoice and BillingEscalation Management

Mumbai, Maharashtra, India

Responsibilities:• Growth Startegies • Market Research• Project Management• Team Management• Client Servicing• Compliance• Billing

Mumbai, Maharashtra, India

Responsibilities • Project Management from Initiation to Closure phase.• Expert Networking• Team Management• Research on client requirements and portfolios, advisor profiles, industry trend, subsidiaries stake, market demand.• Compliance• Market Research• Client Servicing

Mumbai, Maharashtra, India

ConnectWise acquired Continuum Managed Services and is well known to provide everything one needs to automate, manage, grow, and secure business and clients. It is the biggest player in MSP/TSP market.Responsibilities:TEAM AND PROJECT MANAGEMENT WITH CLIENT SERVICING• Serve as the first level of escalation for partners(customers) with concerns in regards to Tech Advantage, Agent Deployment and Software On-boarding Projects.• To Manage Deployment Process and CW Product’s Installations and Migrations Projects.• Run appropriate reporting and update spreadsheets for better Decision Making.• Conduct Interviews and assist with Onboarding of new colleagues in the Consulting Technical Services and Partner Success Onboarding Teams• Conduct scoping calls.• Maintaining and Updating process documentation• Initiate Process Improvement Projects• Conduct quarterly team performance reviews.• Conduct Bi-Weekly Team Meetings• Assist Management with new service offerings and process improvement.• Assist with resource development and ongoing education.• Plan, execute, monitor, close projects.

Mumbai Area, India

Continuum Managed Services is a company providing a SaaS-based managed services technology platform. It provides advanced cybersecurity, RMM, BDR, and integrated services.Responsibilities:PROJECT MANAGEMENT AND CLIENT SERVICING• Project Management - Start to End management for Clients and Partners.• Daily tasks include Project Assignment, Coordination, Escalation Management and Closure. (Microsoft Project)•End to End coordination with Partners, TSM and Technicians.• Assigning work as per work flow and available staff.• Project acknowledgement, tracking, scheduling and closure.• Understanding client's requirements and suggesting projects.• Keeping a close watch on project flow to avoid escalation.• Setting right expectations with team and with partners as needed• Handling project escalations and communicating with respective SDM & Technical Managers.• Roster management.• Providing reports as and when needed.

Mumbai Area, India

Responsibilities:AR BILLING• Maintaining accounting reports on ERP tools.• Managing accurate payments in the Zuora billing system to partner accounts• Emails conversations with clients and partners for support.• Communicating with more than 5000 international partners for collection process.• Operations using IT and Accounting (SAP)• Proficiency in using Zuora portal for Billing of subscriptions.• Analyze invoice for payment disputes and any discrepancies.• Proactively managing team performance / production of deliverables, aiming to exceed SLA targets, recommending and implementing action plans as appropriate to address any shortfalls.• B2B query handling for Continuum billing.• B2C query handling for R1Soft billing.

Mumbai Area, India

CRISIL is an agile and innovative, global analytics company driven by its mission of making markets function better. I worked for CRISIL's SME department where I was responsible for expanding SME Rating business.Responsibilities:SALES AND CLIENT SERVICING• Responsible for the origination of Rating business (SME/NSIC-SSI rating) from large & mid corporate clients (SME’s).• Identifying large unrated clients and clients from corporate groups and facilitate them in migrating from unrated domain to rated domain. Also help them leverage rating for fund raising.• Responsible for business targets on ratings revenues and adding new clients• Obtaining database of corporate (potential) clients from Banks (DGM/AGM) for follow-up and convincing them for availing rating services of CRISIL.• Contacting the office bearers of industry associations and organizing events/ seminars for their members to spread awareness on SME & capital debt market instrument ratings• Setting up appointments with higher level executives, making presentations and explaining them the rating methodology of CRISIL & benefits of undergoing a Rating Exercise.• Mapping various industry segments and keeping track of developments through secondary sources like trade sites, business update alerts and news• Organizing and managing monthly CRISIL-SME events• Maintaining business relations with the Regional Directors of Banks and other Institutions• Meeting Bankers and generating leads for sales.

Badlapur

*ADDITIONAL EXPERIENCE*Assisting customers at their task related to computer projects and tasks. All type of Computer related assistance including Hardware repairing and Software support.

Post Graduation, Accounting And Business/Management, A

Bachelor Of Commerce (Bcom), Banking And Financial Support Services

Activities and Societies: Mumbai Youth Festival. Hosted department Annual Function and was a core member in managing different activities..

Ssc, High School/Secondary Diplomas And Certificates

Activities and Societies: Head Boy, Captain and the Best Boy awards Commerce