Japjaap Singh Talaha Email & Phone Number

Surrey, British Columbia, Canada

• Demonstrated excellence in customer service, teamwork, and operational efficiency, leading to a well-deserved promotion within 16 months.• Coordinated and managed a team of crew members, ensuring smooth shift operations, adherence to company standards, and excellent customer experiences.• Oversaw inventory management, keeping food and paper waste under 3% and ensuring accurate cash handling with a variance of less than 0.5% per shift.• Liaise between management and crew members, ensuring clear communication of goals, expectations, and feedback.• Mentor and train new crew members, fostering a supportive environment encouraging growth and skill development.• Handle customer inquiries, resolve conflicts, and manage unexpected challenges effectively and efficiently.

Surrey, British Columbia, Canada

• Consistently maintained 100% accuracy in processing orders and cash transactions, efficiently managing both drive-thru and front-counter operations.• Efficiently handled customer inquiries and resolved issues on the spot, maintaining a 95% customer satisfaction rate.• Maintained in-depth knowledge of menu items, resulting in upselling success and a 10% increase in average transaction value.• Consistently met and exceeded service time targets, reducing average order preparation time by 15%, leading to quicker turnaround and increased customer satisfaction.• Worked collaboratively with a team, contributing to a 10% improvement in overall team performance during peak hours.

Diploma Of Education, Computer Science

Secondary Education To High School (Cbse)

Grade XII : 95% (Non-Medical) Grade X : 95%