Juli "Jp" P. Email & Phone Number

United States

Loveland, CO

Oklahoma City, Oklahoma Area

• AchievementsI am a key participant in strategic planning for the MLS organization, contributing to a re-branding initiative, governance structure review, and continued regional growth plans.I serve as project lead for.
• onboarding three new associations/MLSs to MLSOK, Inc. within my first six months; this included full data migration mapping, training plans, and new documentation
• implementing Supra lockbox exchange and lockbox policy revision for a member base of 4700
• keeping deliverables on time while maintaining progress of these simultaneous projects:o RPR roll-outo new compliance process, including policy recommendations for revisiono new IDX services and revision of existing.
• Liaison to Board of Directors: provide updates on national trends and issues for the MLS industry as they apply to the local level.
• Manage helpdesk technicians; this includes daily monitoring of tickets; providing regular performance reviews; advising on training/professional development opportunities; recommending the hiring/termination of.

Birmingham, Alabama Area

• Integral part of successful company re-branding including strategic plan development, implementation, and budget management
• Act as Project Manager for data licensing platform implementation, marketing and communications brand campaign, and multiple major software platform launches all within a 9 month time-frame
• Advise Board of Directors on national trends and issues for the MLS industry
• Keep governing documents current with national policies by regularly attending national meetings and communicating with national member policy teams.
• Seek out new business development
• Contract negotiation and account management with multiple vendors

Birmingham, Alabama Area

• Supervise daily operations of MLS Department including oversight and direction of support staff.
• Responsible for administering the Multiple Listing Service and all MLS-related services of the Association including maintaining PAR MLS Rules & Regulations in compliance with NAR policy and ensures current copyright.
• Attend both State and National Conferences to ensure Association is current with up-to-date policies and issues facing Associations and MLSs
• Create and implement policies for MLS rules and regulation compliance including tracking notifications for issued fines
• Create and distribute training documentation for basic and advanced classes of web-based application.
• Conduct monthly training classes for new Association members as well as coordinate specialty classes for all members.

• Supervise ticketing and escalations issues arising with external interfacing systems for all team members.
• Maintain on-call schedules and offer assistance to staff on after-hours outage calls.
• Create and distribute documentation of overall processes and procedures including server architecture to newly integrated groups upon organizational restructure.
• Facilitate conference calls for server support including release management of each task lifecycle with multiple support teams.
• Initiate and drive bridge calls for high severity outages coordinating internal development groups while communicating outage notifications to affected user communities.
• Provide production support for web-based internal and external order entry/reporting applications including after-hours support to ensure 24x7 availability.