• Utilized forensic tools like Magnet Axiom, FTK Imager, and Magnet Acquire to collect, preserve, and analyze digital evidence, ensuring integrity for incident response investigations.• Conducted onsite evidence collection and collaborated with clients to contain incidents, minimize impact, and ensure resolution.• Configured, tested, and deployed security solutions across various technologies and platforms to strengthen organizational defenses.• Monitored security alerts using SIEM tools to detect and respond to potential threats, including malware infections, unauthorized access, data exfiltration, and phishing attempts.• Analyzed logs and breach patterns to identify Indicators of Compromise (IOCs), enhancing threat detection and response processes.• Participated in incident response engagements, deploying SIEMs and EDR tools for threat containment, log analysis, timeline creation, and incident reporting.• Conducted vulnerability scans, and technical evaluations to identify and address potential security risks.• Prepared detailed incident reports, and audit findings to support executive-level communication and strategic decisions.• Developed threat intelligence briefs to enhance organizational awareness and inform strategic decision-making.• Authored Standard Operating Procedures (SOPs) to standardize processes and ensure consistency across security operations.• Performed comprehensive Mobile Device Management (MDM) audits, analyzing configurations and policies to ensure compliance, optimize device management, and strengthen overall data governance.• Traveled to client sites to install and configure security software, enhancing on-site protection and readiness.• Communicated with stakeholders and internal teams to provide effective updates on incident response activities and outcomes.

• Provided immediate technical support during live training sessions, troubleshooting issues with tools and systems in real-time, ensuring 100% uptime and smooth operation throughout the sessions.• Supported on designing training modules on emerging threats, equipping clients with up-to-date defense strategies.• Incorporated participant feedback to improve curriculum, boosting satisfaction by 15%.• Updated security tools and software, ensuring relevancy and practical application.

• Supervised cafe operations, ensuring adherence to Krispy Kreme’s service standards and efficient daily operations, including inventory and cleanliness.• Led and trained staff, fostering a positive work environment and ensuring excellent customer service.• Implemented customer service strategies to enhance guest experience, resolve issues, and boost sales through effective promotions.• Ensured compliance with health, safety regulations, and company policies, while monitoring performance and team cohesion.

• Developed and delivered training programs for new hires, focusing on customer service, product preparation, and operational procedures.• Assessed trainee performance and provided feedback to ensure quick adaptation and high standards.• Conducted regular training sessions and created materials to support ongoing team development.• Fostered a positive learning environment and addressed challenges to improve team performance and service quality.

• Provided excellent customer service and processed transactions efficiently.• Prepared and served products, maintaining quality and presentation standards.• Ensured café cleanliness and adherence to hygiene protocols.• Assisted with inventory management and restocking supplies.

• Monitored and analyzed security alerts from SIEM tools to identify and triage potential cybersecurity threats for a variety of clients.• Conducted initial investigation and response to security incidents, including phishing attempts, malware detections, and unauthorized access affecting client environments.• Escalated high-priority incidents to Tier 2/3 analysts, ensuring comprehensive documentation of findings and actions.• Performed log analysis of network, endpoint, and application activity to identify indicators of compromise (IOCs) and potential security breaches.• Supported the management of threat detection tools such as IDS/IPS and EDR, ensuring optimal performance.• Provided real-time support during security incidents by collecting relevant logs and evidence for senior analysts.• Participated in threat intelligence monitoring to stay updated on emerging threats and attack vectors.• Supported in preparation and delivery of daily, weekly, and monthly SOC reports on incidents, trends, and key performance metrics.

• Ensured timely delivery of project data with the highest possible quality standards by quickly learning and adapting to new project requirements.• Designed and implemented QA processes for data entry to ensure accuracy and reliability.• Monitored and analyzed operational data trends to identify areas for process improvement.• Created and maintained precise models, charts, and reports to support data-driven decision-making.• Optimized existing processes and provided ongoing feedback on tools and methods to enhance efficiency.• Assisted in writing comprehensive reports and interpreting customer feedback to monitor satisfaction.• Contributed to driving programs aimed at improving customer satisfaction metrics.