Joe Aponte Email & Phone Number

Chelsea, Ma, Us

Founded LLC, built and maintained all background systems, including CRM, Website, and financial management. Established a new social media presence, and developed all collateral. Currently prospecting for new business, nurturing current leads into business, and managing contracted work via multiple clients.

New York, Ny, Us

Led a team of collaborative coworking General Managers across 14 flexible office sites in 8 markets. Hired, onboarded, and trained team which leased and operated between 1 and 2 locations each. - Built relationships with key stakeholders in each region to help further the mission of the division.- Served as customer service escalation point person, ensuring customers received the highest level of hospitality and that teams had resources necessary to successfully perform.- Managed employee lifecycle from recruiting to offboarding, including General Manager, Associate GMs, Managers, Hospitality Assistants and Ambassadors.- Developed and maintained training program, including on-boarding process & internal Knowledge Base platform to ensure operational and hospitality standards.

New York, Ny, Us

Managed leasing, budget, and operations for a coworking facility in Boston, Massachusetts. Successfully recruited, on-boarded, and trained team, and liaised with property management partners, building customers, and other stakeholders, including investors, lenders, and C-suites of various companies.- Maintained occupancy at +75% throughout the entire COVID pandemic, with +12 months’ occupancy recorded at 100%.- Temporarily managed Studio Gather, the property’s conference center. Successfully began charging for reservations and add-ons, resulting in $70K in billables during 5-month tenure.- Promoted to inaugural Associate Director of Operations/Regional General Manager based on performance.

Luxembourg City, Lu

Accountable for leasing office solutions throughout Boston and across IWG's global portfolio. Successfully leased and sold products across a global network. Managed on-site teams and served as escalation point person for customer service-related matters.- Successfully generated contract values of + $100,000 each month, in-line with company KPI standards.- Exceeded the company’s retention rate goals of 65% each month, often reaching 85% rate.

Luxembourg City, Lu

Managed operations, including maintenance, accounts payable and accounts receivable, and customer service/hospitality. Drove revenue by up-selling services billables, or customer upgrades. - Based on performance, promoted to Area Sales Manager within 18 months of service

New York, Ny, Us

Managed all non-instructional aspects of a charter school's operations. Here, I managed the main office team, oversaw operational elements of co-located charter school, including meals, gym time, auditorium reservations, field trips, parent's association and arrivals/pick-ups. I oversaw the budget, managed/controlled school inventories, and oversaw the logistics surrounding standardized testing. In this role, I was most proud of the relationships I built with co-located school administrations, and how these relationships helped benefit the operations of our entire school community.

Ypsilanti, Mi, Us

Managed the day-to-day operations of two residence halls, including supervising hall directors and resident assistants, hearing student conduct cases, serving as the escalation point in an on-call capacity for emergencies, and student move-in/move-out and hall opening/closing.

Managed operational aspects of a residence hall including supervising a team of resident advisors, hearing and adjudicating student conduct cases, and serving in an on-call capacity for emergencies.

Davie, Fl, Us

New York, Ny, Us

New York, Ny, Us