Jaqueline Moreira Email and Phone Number

- Supported students, program managers, directors, and instructors across various stages, including marketing, admissions, registration, course delivery, and graduation, ensuring a seamless educational experience.- Served as the primary customer service representative, setting the tone for students' experiences by offering accurate program information, guiding them from initial inquiry through application, registration, and ongoing course administration.- Managed day-to-day functions, addressed issues, and handled administrative tasks related to course scheduling, registration, academic performance monitoring, and program requirements.

- Provided exceptional customer service to every Levi's Store customer based on the company’s values.- Met or exceeded established store and individual sales and performance goals daily.- Assisted with sales floor refill, pricing and maintaining store appearance in accordance with Levi's Stores visual presentation standards and general housekeeping procedures.- Operated cash registers and processed customer transactions accurately and efficiently.

- Supervised a team of +15 communication specialists, reducing employee turnover.- Increased productivity by implementing templates and standardized tools.- Successfully reduced annual expenses by 10% within a CAD 1 million event budget through strategic resource allocation.- Boosted engagement by 43% in an internal social media platform for commercial operations through the revamping of templates, speeches, and product training.- Developed training and communications for ~3,000 sales employees’ audience focused on sales techniques ensuring brand compliance and accuracy in content.- Planned special events, crafted executive presentations, and delivered in-person presentations.

- Conceptualized, prototyped, developed, and validated a business strategy for a new digital product – a solution for fleet management, by the Design Thinking approach and Agile Framework, encompassing a comprehensive go-to-market plan, product roadmap, and long-term financial model.- Carried out in-depth interviews with over 50 customers to gather insights and feedback, aiding in developing and enhancing a digital product.- Working with a cross-functional team of developers, testers and UX designers to develop features and fix product defeats by providing user stories, use cases and functional specifications.- Directed product launch including cost-benefit analysis, strategy and positioning, naming, pricing, and field enablement.- Prepared and delivered product presentations and demonstrations to clients and client-facing team members.

Increased revenue by 25% in the indirect channel (distributors) by implementing a 2-year project of a sales excellence program with a budget of CAD 10M, improving sales performance by resizing workforce, target cascading, reviewing compensation and benefits, and implementing tools, processes and KPIs reports.

- Built a sales management process to standardize ways of work and disseminate best practices by developing a framework encompassing routines, KPIs, dashboards, sales steps, coaching forms, and training, with +30 std routines, +10 templates and +200 people trained. - Mapped +50 managerial processes for root-cause analysis, creating action plans to address gaps, from human resources and operations.