Jaqueline Costa Email & Phone Number

• Database Administration: Responsible for creating and configuring databases in DB2 LUW environments, including granting privileges/permissions and managing backup and restoration with TSM. • High Availability Maintenance: Configuring and managing HADR (High Availability Disaster Recovery) to ensure resilience and continuity of services. • Data Security: Configuring and updating SSL certificates to ensure secure connections and compliance with best security practices. • Agile Methodologies: Participating in projects using agile methodologies, prioritizing application demands and optimizing solution delivery to meet various client requests. • Management Tools: Using tools like Jira and Service Now for project management, vulnerability control, incident management, and change management. • Technical Executions: Installing and updating DB2 versions, performing Health Checks, and implementing mitigation actions to ensure system performance and stability.

• Database Administration: Execution of administrative routines such as DDL, DML, performance tuning, and backup/restore operations, for Oracle, DB2, PostgreSQL, and SQL Server databases.• Data Migration and Portability: Performing data migration and object portability between different database systems, ensuring process integrity and efficiency.• Technical Support and Collaboration: Continuous support to the development team, providing technical solutions and support in the creation and installation of environments for application support and testing.• Performance Monitoring and Optimization: Proactive monitoring of environments to identify and implement performance improvements, ensuring system efficiency and customer satisfaction. • ERP Installation and Configuration: Installing and configuring ERP software on various platforms, including web environments, optimizing implementation and functionality for clients.

São Paulo E Região, Brasil

• Specialized Technical Support: Supporting clients from North American, covering query optimization, backup/recovery operations, database version installation and migration, applying fix packs, high availability, crash analysis, and performance improvements. • Excellence in Customer Service: Recognized with the "Client Eminence Top Gun" award, of IBM Brazil Software Lab in 2013, for consistently achieving customer satisfaction targets, as reflected in survey assessments and direct feedback. • Problem Analysis and Testing: Data collection and analysis for the identification and resolution of problems/defects, including executing tests to reproduce scenarios and validate solutions. • Technical Documentation: Creation of detailed technical documents, including FAQs and operational procedures, promoting greater user autonomy and faster problem resolution through available online materials.

São Paulo E Região, Brasil

• Development of routines in PL/SQL and database administration, including installation, tuning, backup/restore on Linux, UNIX, and Windows platforms. • Data migration and object portability between databases using tools like SQL LOADER and import/export. • Collaboration with development teams on SQL optimization, data modeling, and business rule analysis, acting as a Data Administrator. • Creation and management of support and test systems, as well as monitoring and performance adjustments in production environments. • Installation and configuration of ERP systems, focusing on integration between application, database, and server. • Conducting technical training and client support for ERP environment configuration and monitoring.

Pós Graduação Em Administração De Banco De Dados Com Ênfase Em Oracle

Tecnologia De Processamento De Dados, Information Technology