▪️Demonstrate abilities in the deliverance of the highest level of customer service; serving large volumes of customers on a daily basis. ▪️Maintain the HACCP standards and comply with service processes and procedures. ▪️Leverage strong business development skills through effective sales techniques and in-depth product knowledge; predicting customer needs and responding accordingly.

▪️Demonstrated an excellent proactive anticipation of customers’ needs and responded accordingly.▪️Effectively handled customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.▪️Demonstrated impeccable business development skills through the growth and retention of customers.▪️Forged lasting relationships with customers; consistently seeking to support and facilitate procedural and process improvements.▪️Leveraged strong communication, collaboration and delegation skills; proactively working alongside colleagues and management to drive satisfaction and sales.

▪️Oversaw team performance and identified training needs and areas of improvement.▪️Demonstrated keen abilities to work to established KPIs and goals.▪️Forged strong relationships with clients; proactively engaging with clients to understand needs, provide guidance, and ensure satisfaction regarding products and services.▪️Performing interviews and background checks on to identify unusual clients behaviours and trends.▪️Acted as the primary point of contact for clients, managing telephone and written communication to obtain all required AML documentation.▪️Developed strategies to enhance client retention and promote organic growth. Identified upselling and cross-selling opportunities, and collaborated with cross functional teams to maximise revenue generation from existing clients.▪️Managed a portfolio of client accounts, monitoring performance, and conducting regular business reviews. ▪️Identified areas of improvement, implemented strategies, and maintained accurate client records and reports.▪️Applied keen critical thinking and problem-solving skills to resolve challenges of varying complexity. ▪️Oversaw daily branch operations, including cash management, transaction processing, AML and compliance with banking regulations and policies.▪️Implemented and monitored internal controls to safeguard customer assets and mitigate operational risks.▪️Processed a range of banking routines such as; application, analyse and approval processes of credits, leases, loans, mortgage, insurance and Investments; providing best practice advise and aligning client and company objectives.▪️Review credit proposals to ensure adherence of credit risk and bank polices. ▪️Assessed and analysed the financial landscape of clients; applying bespoke approaches to facilitate needs. ▪️Develop and review credit risk management policies and procedures.▪️Conduct daily reviews of credit proposals to ensure adherence to credit risk appetite and management framework requirements.