Jaqueline P. Email & Phone Number

Poughkeepsie, NY

Newburgh, NY

• Responsible for new business sales, territory management and development
• Suggested alternative items/services to supplement current program all the while increasing the value of their program
• Confirmed implementation schedule and provided with key players contact sheet
• Proved to have a sympathetic, courteous and diplomatic attitude
• Professionally handled customer issues when they arose and involved appropriate supervisor when needed
• Achieved highest customer service standard

Poughkeepsie, NY

• Bartender for high – volume upscale club during busy weekend shifts.
• Balanced cash receipts.
• Attempted to limit problems and liability related to customers' excessive drinking
• Demonstrated in using tact, sensitivity and sound judgment at all times
• Responsible for inventory, stocking, ordering and sanitation of bar
• Demonstrated ability to tolerate people with high emotional and temperament status

Wappinger Falls

• Trained in proper cutting, knife skills, wrapping and labeling. Helped and improved cheese and related items in display. Cared for the cheeses.
• Maintained quality control of cheeses and related items in display and in walk-in cooler.
• Adhered to excellent customer service.
• Acquired intermediate to advanced cheese knowledge through ongoing training and previous hospitality experiences. Adhered to department dress codes - logo sweatshirt and cap, hair in ponytail, foodservice shirt or chef.
• Demonstrated enthusiasm to assist co-workers and/or to accept additional assignments to support the department's efficiency as observed by the supervisor
• Worked with Store Management to promote items in weekly newsletter

Watermill, NY

• Provided in depth instruction on customer service and pouring for profits
• Supervised and scheduled bartenders and servers
• Responsible for inventory, stocking, ordering and sanitation of bar
• Reported all incidents, irregularities, unsafe conditions, equipment/computer issues to supervisor
• Earned the highest customer base retention in 10 years
• Increased sales by 50% by strategically upselling complementary items

Albany, New York Area

Over 10 years experience as per-diem work in the education market assisting in exhibits, trade shows, public events and school cold calls. I have met and greeted prospects, set-up displays to maximum presentation potential, educated and informed clients about Barron’s Books, set up appointments and inquired about possible new material needed to supplement.

New York, NY

Increased customer retention by 19%, from 72% to 91%. Increased sales by 50%, utilizing persuasion/mediation skills. Proactive planning of daily events led to notable increase in morale in all departments. Created customer satisfaction survey, drastically reducing potential problems.

Union Vale, NY

• Assisted in supervising functions of up to 300 people
• Helped General Manager and Food and Beverage Director with scheduling and hiring
• Responsible for creating new sales techniques for the pub and the banquet facility
• Directly handled food and beverage orders and inventory
• Explained special event customers their menu selection options and make budget conscious choices
• Maintained communication with Head Chef to report any special customer requests

Montreal, Qc, Canada

• Greeted customers in the most professional manner
• Assured the data is well entered in the computer
• Made sure the customers understand all the information given to them
• Prioritized customer satisfaction, helped clients with any credit information, error overpayment, late charges, lost credit etc.
• Maintained customer confidentiality
• Reported and identified possible loss of customer business to Supervisors and Upper Management

Montreal, Canada Area

• Greeted callers and maintained professional conversations
• Performed customer verification to ensure information is accurate
• Kept confidentiality to maximum security
• Guided customers in understanding how their orders were processed
• Presented the customers with specials and new arrivals
• Directed customers on how to place and trace their orders should they choose to do so

Montreal, Canada Area

Attended the organized clinics in order to update my knowledge of the merchandiseAssured the customers’ best satisfaction guaranteeOpened and closed the storeKept the store clean, organized and appealing Demonstrated a courteous and polite demeanorMade end of season inventory, placed orders and watched out for shoplifters

Associates, Languages/Translation

Studied Language and Literature, graduated with Honors for 5 out of 6 spoken languages. Lead Translation operations to the blind and.

Associate'S Degree, Nursing, 4.2

Dean’s list for achievement in excellence two years in a row

Associate, Languages/Translation

Activities and Societies: Conversation Club, Women's Basketball Cheetahs Provincial Champions 1989-1990Tutored and serviced a wide array.