Laura Jaquez Email & Phone Number

Developed new talent and led multiple teams of into the role of Fraud Specialists by facilitating training sessions, coaching, and provided guidance to their manager. Improved their performance by 65% in three months. Facilitating over 10 new hire classes in the last year.Worked independently and with a team in a dynamic environment. Ensured a positive customer experience by educating customers through detailed conversations. Acted as a liaison between the clients and the… Show more Developed new talent and led multiple teams of into the role of Fraud Specialists by facilitating training sessions, coaching, and provided guidance to their manager. Improved their performance by 65% in three months. Facilitating over 10 new hire classes in the last year.Worked independently and with a team in a dynamic environment. Ensured a positive customer experience by educating customers through detailed conversations. Acted as a liaison between the clients and the investigative team.Navigated multiple technologies such as Microsoft Office, Adobe Chat, Skype, and other company systems. Show less

Managed and grew a book of business by building relationships and rapport with clients with a focus on needs-based solutions. Consulted clients on financial options tailored towards their different needs.

Focused on diversity and inclusion in our various branches. Acted as a leader in my local branch, planning and presenting meetings and events that focus on bringing people together, team building, and embracement in the workplace. Went to regional meetings representing my branch and peers.

Delivered an exceptional customer experience by putting customer needs at the center of everything. Handled sensitive and confidential information. Practiced active listening to help bankers schedule client meetings.

Made sure that every customer was happy while being a top sales representative.

Maintained office operations while serving parents and students.

Bachelor'S Degree, Business Administration And Management, General

High School Diploma

Activities and Societies: Debate Team, Newspaper, and Softball Team