Information Technology Infrastructure Specialist
CurrentCreate new users and edit users in the network infrastructure using Windows 2012 R2, 2019 and ERP “IQMS”. I use Microsoft 365 Admin Center to add users, groups, shared mailboxes and more. Trouble shooting the ERP "IQMS" for employees in the database to the best of my current knowledge and regulating emails and users with Xcitium.Using the ticketing system "SysaidIT" Ive closed over 1,000+ tickets. I frequently map employee drives to the file server, and print server. Password resets, unlocking and removing accounts. Upgrade & troubleshoot software for workflow. Grant or deny access to network folders and resources. Installing, replacing or repairing hardware (Ram, SSD, HDD, Monitors, Docking Stations, Mouse and keyboards, Desktops, Laptops, Printers, Switches etc). Writing out step by step solutions for new problems. Utilizing Azure to monitor email activity and prevent any breaches.I've set up conference rooms for meetings and new offices. Creating RJ45 Pin-out patch cables CAT5e & CAT6. I’ve Learned the foundation of routing and switching as well as, Installing small Switches, HDMI Switches, running Ethernet lines and VoIP. I also monitor the camera system and export footage for managers when needed. 40+ hours of compTIA Network +, A+ And Security + through courses and hands on training. This is a great start for my IT journey being mentored by a senior network admin manager.