Jeffrey Rhoades Email & Phone Number

Oakmont, PA, US

Greater Pittsburgh Area

Provide IT support for contracted departments at the University. Management support includes domain controllers, file servers, web servers, and security policies. Desktop support includes operating system builds, software support, and malware removal.

• Managed a team of 150+ students. The team is responsible for the operations of the Campus Computing Labs and provides technology support for 28,000 students.
• Managed several student lab facilities that are equipped with high-end workstations and high- capacity laser printers.
• Developed and implemented the student support plan of the campus wide wireless initiative.
• Revamped the training regimen for the Residential Consultant student employees. The training is now more efficient and effective.
• Planned the technical aspects of Arrival Survival.
• Presented to incoming freshman and their parents regarding the technical services provided by the University.

• Conducted repairs to Windows 98, Windows XP, and Mac OS X operating systems.
• Analyzed various virus and spyware threats and eliminated the problem through successful removal or an operating system rebuild.
• Acquired problem solving and troubleshooting skills by working with malfunctioning equipment.

• Acquired team skills by working with other consultants to resolve customer conflicts.
• Instructed new employees on the policies and procedures of general lab maintenance.
• Developed skills with the Microsoft Office Suite.

• Acquired team skills by working as a group to solve problems, such as locating unknown sewer lines
• Instructed other employees in computer knowledge
• Constructed reports from data flow meters

• Trained new employees on both policies and operations
• Developed listening skills by working with a team to accomplish tasks

Masters Of Business Administration, Marketing

Ba, Economics, Business

Activities and Societies: Tau Epsilon Phi