John Ralston Email and Phone Number
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Experienced IT Services leader who creates client and company value through relentless focus on driving client business outcomes and satisfaction through listening and building client trust resulting in increased client retention and P&L growth.Thinks cross-functionally applying IT Managed Services expertise and experience including service delivery, delivery-led sales, contracts, negotiations and operations. Embraces new challenges and drives continuous improvements to advance the client experience and generate company growth.Has a reputation as a calming force that drives order out of chaos internally and with clients resulting in strong client satisfaction, employee loyalty and financial performance.Skills include:Executive LeadershipCustomer SuccessManaged ServicesCloudGovernanceContract Negotiation and ManagementP&L ManagementPre-SalesAccount ManagementBusiness OperationsIf you feel my background meets your needs feel free to contact me at: 508-340-2920
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WiproRaleigh, North Carolina, United States -
Account Delivery HeadWipro Dec 2020 - PresentBangalore, Karnataka, InResponsible for client relationships, service delivery, revenue growth and operating margin for a four year, $220M infrastructure and applications services contract with a major global manufacturer.
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Business Development ExecutiveWipro Nov 2019 - Nov 2020Bangalore, Karnataka, InResponsible for increasing revenue through sales of CIS (Cloud and Infrastructure Services) enabling clients to accelerate their digital transformation.
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Vice President, Service Delivery & Customer SuccessDimension Data Dec 2015 - Jan 2019Bryanston, Johannesburg, ZaResponsible for post sales delivery, customer satisfaction, and renewals for over 300 managed services, cloud and SaaS global clients with headquarters based in North America. Led a team of 35 client facing Service Delivery & Customer Success Executives and over 200 client dedicated delivery staff running onshore and offshore help desk, desktop, network, datacenter, cloud, SaaS, voice, contact center, video and security services. Grew renewal rate from 82% to 90% and achieved the highest client satisfaction rating in the company. -
Managed Services Operations DirectorDimension Data Oct 2010 - Dec 2015Bryanston, Johannesburg, ZaResponsible for developing, deploying, and leading the Delivery Assurance processes and team that effectively ensured alignment of client business needs with delivery capability through a formal approval process.Introduced key ITIL elements enabling the company to rapidly expand to a more complex set of clients.Let the negotiation of outsourcing contracts with key clients and client hired 3rd party consultants.Developed and implemented company's first managed services Activity Based Cost and pricing models.
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Account ExecutiveAcs Healthcare Solutions Nov 2005 - Oct 2010Dallas, Tx, UsResponsible for service delivery quality and continuous improvements for multiple healthcare provider outsourcing clients ranging from 300 bed hospitals to 1200 bed healthcare systems. -
Sr. Healthcare ConsultantIbm 2005 - 2006Armonk, New York, Ny, UsProvided consulting services for healthcare provider clients primarily in the areas of PMO, Business Continuity/Disaster Recovery, and Service Delivery. -
Senior ConsultantHealthlink, An Ibm Company Dec 2004 - Nov 2005UsProviding IT operational, organizational, and financial consulting services to large healthcare institutions. -
Vice President Information TechnologyMwh Americas Apr 2000 - Mar 2004Broomfield, Co, UsResponsible for the strategy, delivery and team leadership for all IT infrastructure services delivered to MWH.
John Ralston Skills
John Ralston Education Details
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University Of Colorado DenverBusiness -
University Of Southern CaliforniaMusic
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Temple UniversityGeneral
Frequently Asked Questions about John Ralston
What company does John Ralston work for?
John Ralston works for Wipro
What is John Ralston's role at the current company?
John Ralston's current role is Account Delivery Head at Wipro Limited.
What is John Ralston's email address?
John Ralston's email address is jr****@****ail.com
What is John Ralston's direct phone number?
John Ralston's direct phone number is +150834*****
What schools did John Ralston attend?
John Ralston attended University Of Colorado Denver, University Of Southern California, Temple University.
What are some of John Ralston's interests?
John Ralston has interest in Aerobics, Exercise, Home Improvement, Reading, Shooting, Gourmet Cooking, Sports, The Arts, Golf, Fishing.
What skills is John Ralston known for?
John Ralston has skills like Vendor Management, Healthcare, Healthcare Information Technology, Managed Services, Contract Negotiation, Professional Services, Sales, Cloud Computing, Process Improvement, Project Management, Program Management, Data Center.
Who are John Ralston's colleagues?
John Ralston's colleagues are Samyuktha Inturi, A.j.naveenjoy Joy Dominic, Meenakshi Somasundaram, Shahnaz Ali, Sonia Yeshwanth, Janani S.t, Prashanth Thumma.
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