Jaramy Conners Email & Phone Number

Plattsburgh, Ny, Us

I manage content development across all Tempo product lines. In additional to leading a team of technical writers, I also am personally responsible for writing all content for the Structure family of apps. This involves:• Planning and implementing a documentation strategy.• Training, coaching, and leadership responsibilities within the technical writing team.• Migrating three separate documentation systems into a single content management platform.• Working extensively with product owners and development teams to anticipate customer questions and develop in-app and wiki-based resources to improve the onboarding experience, educate existing customers, and provided deep learning for experienced users.• Developing and maintaining a wiki-based customer help center with thousands of articles and dozens how-to and training guides.• UX writing.• Copyediting marketing materials and internal communications.

SHE is an award-winning documentary film about writer Aimée Baker and her award-winning poetry collection Doe. Doe is her quest to give voice to the missing and unidentified women of the United States.Awards• New Creators Film Awards - Best Documentary Film• The Impact DOCS Awards – Award Winner• Boston Independent Film Awards – Best Documentary Feature• Nashville Independent Filmmakers Festival – Award Winner• New York True Venture Film Festival – Best Documentary Production• New Creators Film Awards – Best Original MusicOfficial Selections• Cannes International Cinema Festival• Paris Women Festival• New York International Women Festival• Black Cat International Film Festival• Montreal Movie Awards• The Pause Premieres Festival• New York Independent Cinema Awards• First-Time Filmmaker Sessions by Lift-Off Global Network• LA Independent Women Film Awards• Toronto International Women Film Festival• Oakland Awards

Freelance blogger, copywriter, copy editor, and technical writer. Clients included: • Mindspace – Developed creative learning modules for Fortune 500 clients.• AMT Consumer Services – Developed newsletters, whitepapers, and weekly blog posts.• KNG Content LLC – Pitched and wrote blog posts pertaining to online marketing and content creation.• WhoIsHostingThis.com – Wrote to over 300 blog posts, web articles, technology reviews, and online guides on topics such as internet technologies, online privacy, and software solutions.• LearntheNet.com – Wrote and edited over 200 educational pages on web technologies.• Nalco – Wrote newsletters and blog posts related to current technologies and company achievements.• Madden Staffing – Wrote weekly blog posts about industrial staffing and job placement.

Walled Lake, Mi

I developed the help system for ACA Track’s healthcare-related reporting tool and continue to support them in the development of training manuals, system documentation, and client-communications.

Phoenix, Arizona Area

I am reviewing all of the teams existing marketing and education collateral, updating content to tell a more effective story and improving conversions.

Phoenix, Arizona Area

In preparation for a SOC II audit, I compiled, edited, and created as necessary documentation to support their current policies and procedures. I continue to support the team on an as-needed basis to update policies and adapt for internal trainings and guides.

Remote

During my time at LifeLock, the company grew from a small startup into a billion-dollar, publicly traded company. In that time, I held a variety of responsibilities, including:• Content – Maintained and developed content for their blog, client help center, and employee knowledge base. Topics included identity protection, online privacy, and credit monitoring. • Communications – Wrote company-wide announcements, leadership scripting, and newsletters. Developed an internal communications strategy and co-created an internal brand guide.• Social Media – Managed social medial profiles on LinkedIn, Glassdoor, and Facebook.• Partner Management - Managed partner relationship for an external call center. My efforts helped increase overall conversions by 20%, upsells by 25%, and reduced AHT by 15%.• Project Management – Managed compliance review in preparation for our IPO, prepared our service departments for 2 major acquisitions, and launched an internal communications platform on SharePoint.

Mesa, Az

As part of a small writing team, I helped establish InPulse as one of the top soft-offer call center in the country. • Collaborated with a rotating list of over 90 direct response clients (AARP, Rosetta Stone, Cuisinart, Phillips) to create successful inbound, outbound and IVR sales scripts.• Led strategy sessions with clients and internal teams to review marketing, creative, and sales scripting, which resulted in increased conversions of as much as 20%.• Created support documentation, including training materials, company newsletter, and corporate promotional communications for national Direct Response journals.

Phoenix, Arizona Area

Taught English, grades 3-6.

Mesa, Az

Taught English 101, First Year Composition.

Malone, Ny

Substituted for Special Education and Career and Technical Education, all grade levels.

Malone, Ny

Substituted for English, Reading, Math, Social Studies, grades 4-12.

Lake Placid, Ny

Taught English grades 6-9, math grades 6-9, computers grades 4-6, Basic programming, and fiction writing. Additional Responsibilities included hardware and server maintenance, website maintenance, computer purchasing, and software support.

Mfa, Writing

Ba, Writing