Jaramy Conners Email & Phone Number

Plattsburgh, NY, US

• I manage content development across all Tempo product lines. In additional to leading a team of technical writers, I also am personally responsible for writing all content for the Structure family of apps. This involves:
• Planning and implementing a documentation strategy.
• Training, coaching, and leadership responsibilities within the technical writing team.
• Migrating three separate documentation systems into a single content management platform.
• Working extensively with product owners and development teams to anticipate customer questions and develop in-app and wiki-based resources to improve the onboarding experience, educate existing customers, and provided.
• Developing and maintaining a wiki-based customer help center with thousands of articles and dozens how-to and training guides.

• SHE is an award-winning documentary film about writer Aimée Baker and her award-winning poetry collection Doe. Doe is her quest to give voice to the missing and unidentified women of the United States.Awards
• New Creators Film Awards - Best Documentary Film
• The Impact DOCS Awards – Award Winner
• Boston Independent Film Awards – Best Documentary Feature
• Nashville Independent Filmmakers Festival – Award Winner
• New York True Venture Film Festival – Best Documentary Production

• Freelance blogger, copywriter, copy editor, and technical writer. Clients included:
• Mindspace – Developed creative learning modules for Fortune 500 clients.
• AMT Consumer Services – Developed newsletters, whitepapers, and weekly blog posts.
• KNG Content LLC – Pitched and wrote blog posts pertaining to online marketing and content creation.
• WhoIsHostingThis.com – Wrote to over 300 blog posts, web articles, technology reviews, and online guides on topics such as internet technologies, online privacy, and software solutions.
• LearntheNet.com – Wrote and edited over 200 educational pages on web technologies.

Walled Lake, MI

I developed the help system for ACA Track’s healthcare-related reporting tool and continue to support them in the development of training manuals, system documentation, and client-communications.

Phoenix, Arizona Area

I am reviewing all of the teams existing marketing and education collateral, updating content to tell a more effective story and improving conversions.

Phoenix, Arizona Area

In preparation for a SOC II audit, I compiled, edited, and created as necessary documentation to support their current policies and procedures. I continue to support the team on an as-needed basis to update policies and adapt for internal trainings and guides.

Remote

• During my time at LifeLock, the company grew from a small startup into a billion-dollar, publicly traded company. In that time, I held a variety of responsibilities, including:
• Content – Maintained and developed content for their blog, client help center, and employee knowledge base. Topics included identity protection, online privacy, and credit monitoring.
• Communications – Wrote company-wide announcements, leadership scripting, and newsletters. Developed an internal communications strategy and co-created an internal brand guide.
• Social Media – Managed social medial profiles on LinkedIn, Glassdoor, and Facebook.
• Partner Management - Managed partner relationship for an external call center. My efforts helped increase overall conversions by 20%, upsells by 25%, and reduced AHT by 15%.
• Project Management – Managed compliance review in preparation for our IPO, prepared our service departments for 2 major acquisitions, and launched an internal communications platform on SharePoint.

Mesa, AZ

• As part of a small writing team, I helped establish InPulse as one of the top soft-offer call center in the country.
• Collaborated with a rotating list of over 90 direct response clients (AARP, Rosetta Stone, Cuisinart, Phillips) to create successful inbound, outbound and IVR sales scripts.
• Led strategy sessions with clients and internal teams to review marketing, creative, and sales scripting, which resulted in increased conversions of as much as 20%.
• Created support documentation, including training materials, company newsletter, and corporate promotional communications for national Direct Response journals.

Phoenix, Arizona Area

Taught English, grades 3-6.

Mesa, AZ

Taught English 101, First Year Composition.

Malone, NY

Substituted for Special Education and Career and Technical Education, all grade levels.

Malone, NY

Substituted for English, Reading, Math, Social Studies, grades 4-12.

Lake Placid, NY

Taught English grades 6-9, math grades 6-9, computers grades 4-6, Basic programming, and fiction writing. Additional Responsibilities included hardware and server maintenance, website maintenance, computer purchasing, and software support.

Mfa, Writing

Ba, Writing