With over five years of experience in sales and operations, I am currently the Operations Manager at EarthLink, a leading provider of internet and cloud solutions. In this role, I oversee the daily operations of the inside sales team, ensuring that they meet and exceed their sales targets, as well as providing them with coaching, training, and feedback. I also work closely with the senior leadership and other departments to develop and implement strategies, policies, and processes that enhance the efficiency, productivity, and profitability of the sales organization. Before joining EarthLink, I was a Workforce Management Specialist at Crutchfield Corporation, where I was responsible for forecasting, scheduling, and monitoring the performance of the customer service and sales representatives. I also supported the quality assurance and training initiatives, and provided data analysis and reporting to the management. I contributed to improving the service level, customer satisfaction, and employee engagement of the company.I have strong skills in sales, operations, management, and analytics, and I am passionate about delivering exceptional customer value and driving business growth. I am a team player, a problem solver, and a continuous learner, and I enjoy collaborating with diverse and talented people. I am always looking for new challenges and opportunities to grow and develop my skills and knowledge. I am excited to be part of EarthLink, and I look forward to contributing to its mission of connecting people and businesses with innovative and reliable internet and cloud solutions.