• Research and identify new business opportunities - including new markets, growth areas, trends, customers, products, and services - or new ways of reaching existing markets• Seek out the appropriate contact in an organisation• Foster and develop relationships with customers/clients• Understand the needs of your customers and be able to respond effectively with a plan of how to meet these• Think strategically - seeing the bigger picture and setting aims and objectives in-order to develop and improve the business• Work strategically - carrying out necessary planning to implement operational changes• Have a good understanding of the businesses' products or services and be able to advise others about them• Discuss promotional strategy and activities with the marketing department.• Coached and mentored junior team members, regularly assessing knowledge and skills gaps, and implementing corrective action.• Maintained positive, professional working environment to optimize staff and customer satisfaction.• Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.• Supervised and delegated tasks to employees to meet key productivity targets.

My long term experience in the service [Hospitality industry in Food & Beverage sales service has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I am an excellent sales executive who achieves ongoing success with his teams by building morale, maintaining teams' self-confidence and training them to build the sale by improving their personal skills.

• Attends to Customers Complaints or Issues• Resolving Matters as Expediently as possible• Procurement of Service and Inventory• Providing Excellent Customer Service

• Preparing the staff schedule cleanliness, side duties• Monitoring the safekeeping and check daily inventory and submit inventory report of equipment and supplies• Attends to the settlement of bills during banquet functions• Attends to guest inquiries, requests, and complaints• Trains and coaches' staff regarding service procedures• Interact with the customer and maintain a strong bond

• Oversees and supervises daily operations of the restaurant• Prioritizes, schedules, assigns, trains, reviews, and evaluates assigned restaurant staff• Participates with operation management team to originate, plan, develop and implement• Maintaining par stock requirements• Make requisition if needed• Monitors integrity of restaurant operation and the provision of services• Delegates and oversees bartending, kitchen supervision and table service duties• Prepares annual restaurant budget estimates, requests, and final budget proposal• Oversees menu planning, pricing, and banquet operations

• Monitoring the necessary preparations before the operations starts and check if all needed supplies are available and in good condition• Monitors the performance of staff and sees to it that they follow standard of operations• Monitors integrity of restaurant operation and the provision of services.

• Take and serves food and beverage order• Assist in placing and in picking up order from the kitchen• Assist in welcoming and in seating the guests• Attend to the settlement of the bill of guests