Oversee day-to-day credit card processing operations, including customer onboarding and associate support. Maintain quality standards to ensure optimal customer experience. Collaborate with third-party processors to meet quality expectations and coordinate equipment delivery. Implement efficient organizational systems to streamline operations and enhance productivity.● Equipped CRM software with over 50 personalized email response templates, streamlining communication and enhancing merchant support.● Established comprehensive training programs for new associates, resulting in improved team performance and customer service quality.● Improved customer satisfaction ratings through implementation of new quality assurance protocols.● Streamlined onboarding process, reducing time-to-activation for new customers.● Led cross-functional team initiatives to enhance operational efficiency and reduce costs.

Spearheaded sales of credit card processing services and point-of-sale equipment. Communicated product features and benefits to potential customers, leveraging thorough knowledge of offerings. Collaborated with staff members to secure client processing approvals. Managed time effectively to follow up with leads and close sales. Provided technical support, including equipment installation and troubleshooting. Conducted staff training and assisted with administrative tasks.● Streamlined appointment setting and scheduling of equipment installations, enhancing operational efficiency.● Employed Microsoft Excel for meticulous installation scheduling and menu configuration, contributing to seamless service delivery.● Provided exceptional telephone customer support, assisting clients with equipment installation and troubleshooting.● Consistently exceeded sales targets, contributing to company's revenue growth.● Developed and implemented a new customer onboarding process, improving client retention rates. ● Recognized for exceptional customer service, maintaining a high client satisfaction score.