Jared Bailey Email & Phone Number

United States

Successful completion of Zurich’s Management Evolve ProgramHandling severe injury and litigation for 1st and 3rd party claims.

Handled 3rd party property and bodily injury claims.

Indianapolis, Indiana Area

*Continuously building a high performing team to provide excellent customer service while also meeting company expectations.*Capable of handling 1st and 3rd party automobile accidents including litigation, bodily injury, and vehicle damage claims.*Responsible for creating and maintaining GECIO's Uninsured Motorist Bodily Injury division for the Indianapolis office and also presenting a monthly report to management to show results.*Consistently producing top quartile results.*Proactively approached management with additional trainings for the department and facilitated training.*Worked with multiple associates in promoting to other departments.

Greater Indianapolis

Selected for rotational position as Claims Operations Manager responsible for over 150 adjusters, 20 supervisors, and over 500,000 annual customer experiences.*Designed new report to allow for more thorough review of data while also enabling additional opportunities to calibrate company expectations that led to an 8-point improvement.*Forecast staffing, workload, and cost measures for multi-year execution plan to ensure consistent operations and increased efficiency.*Drove KPIs, including productivity and Customer Service Experience to achieve top quartile results.*Executed roll-out of new processes to department.

Greater Indianapolis

Responsible for supervising a team of associates with assisting customers with coverage and liability investigations.*Implemented project of dual-team system comprised of 12 associates to increase efficiency.*Consistently produced top quartile results.*Helped promote multiple associates while working together.*Successful completion of Indianapolis's first Pathways program consisting of project management, mentorship, and open dialogue pertaining to required reading with books.

Greater Macon

Responsible for supervising a team of associates responsible for handling the first notice of an accident as well as providing excellent customer service.*Rated as the Top Supervisor countrywide through 15 offices.

Macon, Georgia, United States

Successful completion of GEICO's Management Development Program encompassing developing management skills, working and presenting projects to department managers, working through all levels of GEICO's claims, and local volunteering.

Greater Atlanta Area

*Brainstormed and created multiple projects within the Internal Medicine departments.*Prepared data chart presentations, managed data, coded variables from original data, and conducted statistical analysis as and when required and provide summaries of analysis.*Led morning huddle for departments involving daily appointments reports, recognizing outstanding employees, sharing company news and inter-department news, as well as current events.*Responsible for Pulmonary Function Test encounter forms and transcribing physician’s interpretations.*Reconciled revenue from previous day of business.*Performed duties of Supervisor during absence.

Lenox Mall

Provide personalized customer service in the Men's Department for one of the leading upscale retailers in Atlanta.Assist with wardrobe selections and proper color coordination for business, formal and casual attire.Participate in weekly one-on-one sales training to increase sales pitch and closing skills. Support merchandising displays and promotions of new and hot selling products.Successful in meeting customer loyalty program quota, and ranked as Super Seller. Praised for providing excellent customer service with an unparalleled commitment to satisfaction.

Successfully handled game-day setups and half-time promotions for Blazer football and basketball games.Secured sponsorships for upcoming promotions through extensive telemarketing and onsite visits to local businesses.Introduced new creative ideas through brainstorming sessions to increase visibility for promotional events.

Supervised up to seven team members and handled all closing duties, including cash management.

Masters Of Business Administration, Business Administration, 3.53

Activities and Societies: Studied abroad in Beijing and Shanghai, China

Bachelor, Business Administration; Marketing

Activities and Societies: S.I.F.E. (Students In Free Enterprise), Intramural Softball and BasketballPlayed intramural basketball.