Provide exemplary customer service to ensure a memorable experience to company executives and event attendees, solve guest issues that often include: arena navigation and policies, lost children, and complaints, utilize AwareManager: an MSG proprietary operations management tool, perform clerical duties and projects / special requests as assigned.

Worked independently with limited supervision on pre-event and post- event projects, managed event tracking resources, and attendee databases via Excel, assisted managers during events holding 12,000+ people, attended to calls on multiple line phones, sent email blasts to employees, maintained employee files, used operations management software AwareManager to increase employee efficiency and guest experience, proposed a business plan to division management for an onsite company fitness facility.

Process invoices for both intercompany and direct clients via the company’s customized SAP system, provide accurate invoices for work performed in a timely manner, create purchase orders for third party vendors, troubleshoot issues with POs, outstanding invoices, as well as other related AP/AR issues.

Assisted with the creation of jobs and estimates in SAP, efficiently billed clients for work performed, provided accurate and concise invoices.

Identified and communicated with target markets to expand outreach and attendance, managed information via Excel spreadsheets, assisted with logistics planning for the McCourty Twins Tackle Sickle Cell Casino Night event, aided in the production of Sports Business Academy: a three-day event that educated high school and college students on the wide range of jobs within the sports industry.