Jared Betterman Email & Phone Number

Minneapolis, Mn

Analyzed forms, legal documentation, financial securities, and other evidence for intermediate to complex financial transaction requests for customersCollected, analyzed, and reconciled data into accounting and technical systemsProvided analytical, financial, and technical support for internal and external customers by telephone or in writingServed as a resource and subject matter expert (SME) for revising procedural documents ensuring integrity of controls, compliance, and confidentialityPerformed specialized functions such as Mainframe System Maintenance for verifying and authorizing changes to financial dataSupported other business functions by receiving financial requests during periods of high volumeTrained and volunteered support to other staff as appropriateAchievementsRedeemed over 30K US Savings Bonds equating to 12.13 transactions per day, 22% higher than the department averageExecuted application testing for Siebel – Treasury’s Customer Management DatabaseCreated Macros in Excel and data queries to develop Pivot TablesAppointed to the Treasury Services Communication Workgroup and Engagement TeamServed on a Treasury Services Quiz team to facilitate learning and developmentRecognized by Senior Vice President for production efficiency

Robbinsdale, Mn

Provided prompt, efficient, and friendly customer service by treating the customers as the most important people in the storeSmiled and greeted customers in a friendly manner within 3 seconds of entering the store or pulling up to our drive-thru service optionBuilt positive relationships by recognizing customers by name or learning their name, creating their order, and communicating it to fellow team membersAccommodated to the needs of the customer by escorting them to and securing the products they are looking for, loading or unloading heavy items, and made annotations regarding the customizations to their orderCollaborated with fellow team members to ensure customer satisfaction, compliant food safety, and a positive work environmentAnalyzed current food supply for quality and freshness, and forecasted future product needsMaintained strict adherence to department and company guidelines and policiesCompleted other various tasks and special projects as required

Hopkins, Mn

Improved customer and employee satisfaction by 12% through established monthly one-on-ones, quarterly store meetings, and annual performance reviews for my team.Educated, coached, and instructed all new team members about Caribou’s coffee, products, procedures, information systems, machines, and quality standardsSupervised a store team of 12 individuals and oversaw 1 to 3 team members during scheduled shifts as the manager on duty.Recruited, interviewed and hired 6 applicants through the Virtual Edge hiring technology.Studied financial statements, drafted store trackers, assessed operational metrics, and created daily, weekly, and monthly goals to boost store sales by 10% when compared to the prior year.

Eagan, Mn

Responsible for an average of 300 volunteers per dayTrained and led volunteers to pack food according to proper standardsEstablished and created an operational systems and diagrams for the implementation of an upcoming operational change.Tested and reviewed new equipment to ensure it met standardsResponsible to meet FDA and OSHA requirements