Social Media Customer Care | 2013 - 2016Fully support billing, technical, and customer-experience concerns and inquiries.Successfully connect with users across various platforms in an empathetic and goal oriented manner.Built on experience and improved process of handling multiple customers simultaneously and efficiently.Established and nurtured a partnership with teammates to best utilize their strengths.Vigilantly critical of my own work and that of others in order to recommend and promote best practices.Member of ‘Out’: LGBTQ awareness and support group.Business Class Lead | 2011 - 2013Addressed escalated issues and facilitated cooperation between regional and local offices.Maintained and updated internal websites and knowledge bases.Awarded the responsibility of ‘Subject Matter Expert’ for the Web Hosting product.Business Class Support | 2010 - 2011Took ownership of customer requests, guiding callers through extensive troubleshooting and assistance.Acknowledged regularly for exemplary performance in both Accuracy and Efficiency.Promoted quickly to Lead position.

Produced tailored print, finishing, and binding goods/services. Utilized education and experience in Graphic Design to specialize in custom business cards & marketing materials, photo editing, and full color printing including large format. Reinforced a lasting rapport with repeat customers. Cooperated with a close-knit team to meet strict deadlines and exceed sales quotas.