Jared C. Email & Phone Number

Exeter, England, United Kingdom

Exeter, England, United Kingdom

Exeter, England, United Kingdom

Exeter, England, United Kingdom

• Inbound complaint calls from customers and other colleagues via escalation.
• Keeping up to date with industry and company regulations and news is essential to ensure I remain compliant and working to a high standard, with the customer at the centre of what I do.
• Leading projects on root cause analysis for complaints This was to feedback to necessary areas of the business and recommend improvements to processes and procedures.
• My approach to Customer Service and particularly my writing skills have been highlighted as a strength for which I have been selected to complete 121 coaching with a member of my team for his own letter writing skills.
• Dealing with high level regulatory work. I work with the management team who deal with FCA Return which includes analysing complaint information and relaying this back to the regulatory body. This allows them to.
• Dealing with vulnerable customers who may not be able to make their monthly payments, have personal issues which may mean their house and/or motor vehicles needs to be repossessed.

Exeter, England, United Kingdom

• Using excellent questioning skills to establish why a customer is complaining in order to reach a mutual resolution that has the customer and business needs in equal balance. This is pivotal when dealing with.
• Coaching the team and wider business including seniors to think outside the box with resolutions and resolve complex member issues.
• Creating positive and long-lasting member and employee relationships.
• Reporting frequently to the regulator and external third parties on numbers of complaints and other figures.
• Single-handedly managing a web causation project where I monitored the types of complaints the company receive, working them as my own and providing feedback to high level stakeholders. Furthermore, giving feedback to.
• Identifying and signposting customers to the necessary and relevant support businesses when being made aware of vulnerabilities in the property. IncomeMax and Citizens advice to name two. Key Achievement: took on the.

Exeter, England, United Kingdom

• Taking inbound calls on a day-to-day basis in line with the standard expected by the company and exceeding targets set within my department.
• Continuously endeavoured to have the perfect conversation and to become a force for good within EDF Energy and embody the company values.
• Working as part of a team and surpassing individual targets I became a point of contact for current and new staff and was relied upon to coach compliance, performance and system process improvement across the Southwest.
• I went on to achieve the accolade of Company Maker site lead, this included representing other company makers on teleconferences and also EDF Energy externally as part of volunteer activities.

Ba Honours Degree, English Literature And Drama Studies

A Level

MEDIA STUDIES – C ENGLISH LITERATURE – C ENGLISH LANGUAGE – C DRAMA – C

8 Gcse'S All Grades A-C