Spearheaded the successful adoption of new systems and workflows, with a particular focus on Voyager Health, Mars’ proprietary EMR software. Ensured seamless integration and elevated user proficiency across multiple Banfield Veterinary Markets Nationwide.Provided robust implementation support during Go-Lives, successfully onboarding diverse end-user groups such as Customer Service Coordinators, Veterinary Assistants, Veterinary Technicians, and Veterinarians.Collaborated with Mars Veterinary leadership and external vendor teams to promptly address technical issues during Go-Lives, minimizing disruptions and ensuring smooth system transitions.Served as a strategic liaison between field teams and executive leadership, identifying training gaps, gathering actionable feedback, and presenting data-driven solutions to enhance operational success and user engagement.Championed best practices for system utilization and workflow optimization, resulting in increased efficiency and satisfaction among diverse user groups.Virtual FacilitatorConducted software training sessions, shared best practices, and offered actionable recommendations to enhance operational efficiency in veterinary practices.Served as the facilitator for online courses, conducting meetings, role-playing activities, stump sessions, and crafting teach-back exercises to enhance learner engagement and performance.Provided real-time troubleshooting and technical assistance during virtual sessions to address participant challenges and maintain smooth course delivery.Utilized virtual learning platforms and tools (e.g., Zoom, Microsoft Teams, WebEx) to conduct training while monitoring learner engagement through interactive features and analytics.Facilitated post-training follow-up by assessing learner progress, collecting feedback, and identifying opportunities for course improvement.

- Deliver training to Senior Professionals the critical 10 Knowledge Areas. These Knowledge Areas are consistent with the PMBOK- Industry Standard, consisting of (Resources, Cost, Schedule, Risk, Scope, Quality, Stakeholder, Communication, Integration and Procurement.- Assess aptitude and readiness of business professionals in topics ranging from the PMP Exam, project management fundamentals, and compliance training.- Consistently maximizes team productivity and cohesiveness by organizing and developing team-building activities. - Promotes an optimal learning environment by preparing and maintaining training materials and classrooms.Main Achievements:- Maintained the learning and development activities and deliverables while performing administrative activities for the training function: maintained class roster, documented training costs, scheduled conference rooms and maintained classroom optimization.- Delivered comprehensive PMP training courses to management professionals at business workshops nationwide. - Built a classroom environment that is conducive to learning and appropriate to the ability and interests of the participants.- Developed lessons plans, as well as built, administered, and graded tests and assignments as appropriate.

- Trained critical areas of the EnterpriseRx pharmacy software consisting of concepts, new terminology, and multiple workflows such as (Inbound Communications, Data Entry, DUR/ Pre-Ver1, Product Dispensing, Verification, and Release to Patient).- Provided onsite implementation support for numerous Go-Live visits at Grocery Chain pharmacies across the Northeastern Region. - Applied enhancements, application upgrades, and workflow modifications to maximize the benefits of the EHR system, resulting in improved data accuracy, operational efficiency, and better pharmacy patient outcomes.- Interacted with multiple vendors for technical issues and project initiatives. Ability to act as the point person to understand the system and support escalation as necessary.- Worked with IT support team to troubleshoot interfaces between EnterpriseRx and other systems. (Scanners, IVR, Shipping, Point of Sale)- Delivered software training, best practices, and recommendations to improve efficiency for the pharmacy business. The audience of business customers and clients consisted of Pharmacy Technicians, Pharmacists, Pharmacy Managers, and Regional Pharmacy Managers.- Ability to manage and incorporate process improvement efforts. Create and update processes as necessary. Main Achievements: - Successfully trained the Enterprise Rx Software System to over 35+ Pharmacy Professionals that consisted of Pharmacy Technicians, Pharmacists, Pharmacy Managers, and Regional Pharmacy Managers.- Provided onsite support and best practices for the Enterprise Rx implementation to over 25+ Pharmacy locations in the Northeastern Region.- Conducted Needs Analysis for multiple departments – determined business objectives, identified skill gaps, presented solutions, and evaluated outcomes.

• Conducted performance-based measurements for the State Health Plan SHP to determine the effectiveness and reach department goals by using online quizzes, surveys, and real-time scenarios. • Conducted Needs Analysis for functional departments – determined objectives, identified skill gaps, presented solutions and evaluated outcomes. • Designed/curated the Digital SHP Pilot Program Curriculum by creating training materials, designing assessments, and selecting the appropriate job aids. • Instructed learners on multiple software systems such as: FACETs, Smart Desktop (Salesforce application), Care Radius, Blue Connect, Nuxeo, and ITS 360 in order to provide comprehensive customer service training. • Certified multiple trainers for the Train-the-Trainer Program - for Blue Cross Blue Shield’s overseas partner in the Philippines. • Utilized the Workday LMS to track over 350 learners’ attendance records and grades. Used the LMS to both create and schedule multiple online training/courses as well as distributed WBTs to upskill the SHP Workforce. • Developed, designed, and cultivated the Facets Migration Curriculum content with super subject matter experts for the Blue Cross Blue Shield Workforce of over 350 employees. • Led the Customer Service New Hire 5-Week Program and Claims Workshop for the State HealthPlan Workforce with an Instructor Score of 98%. • Successfully delivered the Customer Service Essential Habits Program to upskill the workforce of over 300 Service professionals.

• Prepared and facilitated logistical strategies for over 40 military personnel to instruct Army Center Facility while utilizing a learning management system (LMS) learning environment. • Utilized effective training best practices such as classroom instruction, team meetings, and online learning quizzes and instructional aides to ensure information retention.• Trained the critical 10 Knowledge Areas consistent with the PMBOK- Industry Standard, consisting of (Resources, Cost, Schedule, Risk, Scope, Quality, Stakeholder, Communication, Integration and Procurement).• Connected key military procedures to various project management initiatives while facilitating learning and development projects to advance personnel skillsets. • Continuously engaged in development opportunities focusing on facilitation, learner engagement, and classroom management excellence to effectively and appropriately improve human capital efforts.

• Delivered comprehensive Grey Campus PMP training courses at business workshops nationwide (i.e, Chicago, San Francisco, Los Angeles, North Carolina, etc.) • Assessed aptitude and readiness while instructing 100+ professionals in topics ranging from the PMP Exam, project management fundamentals, and compliance training.• Maintained learning and development activities and deliverables while performing administrative activities for the training function: maintained class roster, documented training costs, scheduled conference rooms and maintained classroom optimization. • Maximized team productivity and cohesiveness by organizing and developing team building activities. • Trained the critical 10 Knowledge Areas consistent with the PMBOK- Industry Standard consisting of (Resources, Cost, Schedule, Risk, Scope, Quality, Stakeholder, Communication, Integration and Procurement).• Collaborated across multiple locations nationwide to deliver GreyCampus Curriculum while providing post training support.

• Successfully expanded brand awareness of the Solar City brand to Mexico by developing the website - SolarCity.mx.• Developed flow charts to operationalize and communicate complex processes to the marketing team utilizing various technological tools. • Leveraged extensive knowledge in data analysis to develop monthly spreadsheets and graphs about spending cost of external development vendor. • Prioritized multiple stakeholder requests that impacted Solarcity.com either with new content, new artwork, or new development work. • Managed project deliverables, collaborated to set timelines and goals, and coordinated go-live initiatives. • Utilized ADDIE methodology to develop new digital marketing processes and procedures.• Successfully extended the Solar City brand to Mexico by developing the website - SolarCity.mx.• Developed Visio diagrams for internal Ecommerce request process flows to train the internalSolar City Marketing Team.• Created monthly reports and graphs about spending/cost of external development vendor.• Prioritized multiple stakeholder requests that impacted Solarcity.com either with new content, new artwork, or new development work. • Scheduled and coordinated project kick-off and review meetings. Set agendas, lead meetings, lead status update calls. • Identified open questions; set meeting agendas, captured meeting minutes, and set critical project next steps.

• Successfully generated a new $25k to $100k in online revenue through the delivery of Graded Death Benefit (GDB) project to the Farmers.com by leveraging expert knowledge in SharePoint. • Planned, developed, and implemented 3 New Life Products to the Farmers digital marketplace thus improving the online customer experience. • Provided Quality Assurance support by adequately testing and deploying UBI code to ensure it was production ready. Key Accomplishments:Usage Based Insurance (UBI)• Led the implementation of the Mobile Technology Project through the design, testing, and deployment phase using the SDLC Methodology. • Established effective communications with all development teams, QA teams, and all 3rd Party vendors. • Tracked project deliverables using appropriate project tools such as MS Project, Excel, PowerPoint, and Sharepoint. Worked with the development and QA Teams to resolve defects using JIRA. Graded Death Benefit (GDB) • Spearheaded the development of an online insurance product for an increase in revenue and an improved customer experience using the SDLC Methodology. • Led a matrixed project team of Quality Assurance (QA) testers and developers to implement functional and content level changes.• Provided project schedules using MS Project and created/tracked change requests using Sharepoint; provided task tracking, and, resolution of complex technical issues using both Excel and JIRA.3 New Life Products • Led the implementation of 3 new online insurance products (SW, PWL, ST) for an increase in revenue and for an improved customer service experience using the SDLC Methodology. • Used PowerPoint to deliver weekly status reports to executive leadership, and to key stakeholders. • Developed business proposals, provided task tracking, and used Sharepoint to document meeting minutes and additional project assets.

• Strategically developed an on boarding process for full-time employees and contractors while effectively communicating internal policies and procedures to ensure candidate readiness. • Successfully developed a weekly departmental process that identified future dependency needs, mitigated project risks, and documented strategies for resolving issues and maximizing lab efficiency and productivity. • Leveraged extensive knowledge to facilitate weekly Test Lab Review meetings. • Effectively forecasted future project dependencies and needs, proactively identified project risk, and appropriately re-prioritized projects based on requirement changes. • Facilitated and led weekly Test Lab Management meetings. • Forecasted future project asset/dependency needs, identified project risks and re-prioritized projects based on new change requests. • Consolidated multiple work stream status updates into one executive status report using MS Word and PowerPoint.• Identified dependencies across Lab project plans. • Documented key department processes using Sharepoint and created project timelines using MS Project, Visio, and Excel. • Responsible for the management of the Lab project including; status updates of multiple test environments (EE, PI, and CE) creating and tracking change requests, and identifying risks and completing action items.

• Managed the Contractor Resource Program while utilizing spreadsheets and pivot tables for executive-level management in this Project Manager position. • Collaborated with variety of clients and engineering departments to gather data requirements and determine dates for scheduled projects.

Administrative Project Manager – Washington, D.C. / North Carolina• Maintained LA Talent Office by scheduling and facilitating management planning meetings. • Solidified projects’ scope, identified resources, and communicated outstanding project issues. • Supported executive talent management by providing administrative expertise and delivering multiple weekly status reports.

• Supervised business analysts and consultants to develop business requirements and identify business artifacts. • Collaborated daily with IT Project Manager to implement project’s SCRUM and Agile methodologies. • Established project timelines for contract configurations, solidified project deliverables, and obtained buy-in from stakeholders.

• Managed and completed large data analysis projects with purpose of increasing revenues by $10M to $15M while elevating and improving overall customer service. • Facilitated tech meetings with key stakeholders to communicate and reach business agreements.