Jared Chaney Email & Phone Number

Dublin, Ohio, United States

• Oversaw transformational SLA alignment. Extensive case backlog at 60+ days, brought to 5 days.• Coached and monitored 17 direct reports in back-end client support roles.• Partnered with a 28-person international services team to enact proper handoff and execution of core processes to fulfill client dispute & balancing tickets.• Implemented and guided individualized PIP and large-scale RIF measures in collaboration with HR business partners.

• Coached and monitored 21 direct reports in quality assurance and department standards supporting a portfolio of over $772 million.• Created and implemented training program for advanced consultants to recover high-dollar and specialized balances for clients.• Mobilized 90% of our workforce going remote during pandemic.• Partnered with CEO on new multi-million-dollar commercial business division within the department.• Mentored and developed 90+ new teammates on everything from… Show more • Coached and monitored 21 direct reports in quality assurance and department standards supporting a portfolio of over $772 million.• Created and implemented training program for advanced consultants to recover high-dollar and specialized balances for clients.• Mobilized 90% of our workforce going remote during pandemic.• Partnered with CEO on new multi-million-dollar commercial business division within the department.• Mentored and developed 90+ new teammates on everything from basic procedures to advanced complaint resolution, negotiation, and prospecting.• Delivered and managed PIPs to align team with KPIs. Show less

• Conducted consumer listening sessions to help facilitate change and positive client results.• Collaborated with CEO to create and implement a new call template for collection consultant usage.

-Collaborated with other writers to create and develop story concepts and angles-Reported on campus and lifestyle issues

-Trained and familiarized new employees with the systems and guidelines of the workplace-Collaborated with other associates as part of committee to develop safety and efficiency solutions-Expanded familiarity with all aspects of operations in order to become proficient in all departments

-Explained and familiarized staff with new technology and applications-Revamped and redesigned Chamber newsletter-Provided assistance and information for Chamber members and guests on site at events and at the office

-Met regular deadlines with quick turnaround for stories-Created and recorded a weekly pod cast on arts and music

-Coordinated with photographers and editors on site while working on feature story-Covered human interest and community events