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Jared Christopher Email & Phone Number
Technical Specialist Tier 2 at Macmillan
at
Macmillan
1 work email found
@macmillan.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Technical Specialist Tier 2 at Macmillan
Location
Greater Philadelphia, United States, United States
Company size
Who is Jared Christopher? Overview
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Quick answer
Jared Christopher is listed as Technical Specialist Tier 2 at Macmillan at Macmillan, a company with 2641 employees, based in Greater Philadelphia, United States, United States. AeroLeads shows a work email signal at macmillan.com and a matched LinkedIn profile for Jared Christopher.
Jared Christopher previously worked as Tier 2 Technical Specialist at Macmillan and MAC and PC Admin Support Specialist at Macmillan. Jared Christopher holds Bachelor'S Of Science Degree, Computer Information Systems (Networking Hardware & Software Concentration) from Bethune-Cookman University.
Company email context
Email format at Macmillan
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{first}.{last}@macmillan.com
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AeroLeads found 1 current-domain work email signal for Jared Christopher. Compare company email patterns before reaching out.
Profile bio
About Jared Christopher
I have a Bachelor's of Science degree in Computer Information Systems from Bethune-Cookman University, where I focused on networking hardware and software. Currently, I am a Tier 2 Technical Specialist at Macmillan, a leading global publisher and education company. I provide support to users with Apple and PC devices, ensuring that they are up to date, working, and secured.In my role, I provide SaaS support to end users, I resolve incidents and requests through ServiceNow, both in person and remotely, using excellent customer service and documentation skills. I also provision PC and Mac machines, using necessary apps and policies, for new hires and replacement machines during refresh projects. I work with the Mac and PC Support Team and the Computer Engineering Team, using administrative tools to deploy apps to users through JAMF and Ivanti. I am passionate about delivering quality service and solutions to our users and contributing to our organization's success. I bring diverse perspectives and experiences to the team, as I have a Cisco Certified Entry Networking Technician (CCENT) certification and a high school diploma in Computer/Information Technology Administration and Management.
Listed skills include Microsoft Office, Customer Service, Microsoft Excel, Leadership, and 21 others.
Current workplace
Jared Christopher's current company
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Macmillan
6 roles
Jared Christopher work experience
A career timeline built from the work history available for this profile.
Tier 2 Technical Specialist
Current- Provide Saas support to users with Apple Devices (iMacs, MacBook Pros, MacBook Airs, iPhones) and PC devices (Lenovo Laptops: T490, T490s, T14s) hardware and software troubleshooting, while delivering great customer.
- Make sure all MAC platforms and PC platforms including hardware and software are up to date, working, and secured.
- Resolve incidents & request tickets through ServiceNow both in person and remote depending on where the user is located.
- Provision PC/MAC machines while using necessary apps and policies for new hires and replacement machines during refresh projects.
- Provide excellent customer service satisfaction and troubleshooting skills to users (In office & remote).
Jan 2022 - Present
Mac And Pc Admin Support Specialist
- Work with MAC/PC Support Team and Computer Engineering Team to provide great customer service and troubleshooting skills to users on PC and Macs while utilizing administrative tools to deploy apps to users through JAMF.
- Provide audio & visual assistance for meeting room presentations. (Devices: Google Meets & Zoom Tablet Rooms)
- Escalate & resolve incoming ticket inquiries before SLA in ServiceNow.
- Provision PC/MAC machines during refresh projects while providing Admin Support to Level 1 & 2 users in office and remote.
Jun 2020 - Jan 2022
Mac Support Analyst & Service Desk Support Specialist Internship
Working with MAC Support and Computer Technician Team to provide great customer service to the users. As well as to make sure all MAC platforms including hardware and software are up to date and working.
May 2019 - Aug 2019
Summer Camp Counselor
Sunshine Summer Camp
To guide the younger generation to be successfully and to have a great summer vacation, while still learning each and every day so they can be ready for the new curriculum in the upcoming school year.
Jun 2018 - Aug 2018
Service Desk Employee & Customer Service Assisstance
Establish a great customer service experience to all customers to make sure their sign in process is successfully while making sure everybody experiences a judgement free zone.
May 2017 - Aug 2017
2 education records
Jared Christopher education
Bachelor'S Of Science Degree, Computer Information Systems (Networking Hardware & Software Concentration)
Bethune-Cookman University
High School Diploma, Computer/Information Technology Administration And Management
Miami Lakes Educational Center
FAQ
Frequently asked questions about Jared Christopher
Quick answers generated from the profile data available on this page.
What company does Jared Christopher work for?
Jared Christopher works for Macmillan.
What is Jared Christopher's role at Macmillan?
Jared Christopher is listed as Technical Specialist Tier 2 at Macmillan at Macmillan.
What is Jared Christopher's email address?
AeroLeads has found 1 work email signal at @macmillan.com for Jared Christopher at Macmillan.
Where is Jared Christopher based?
Jared Christopher is based in Greater Philadelphia, United States, United States while working with Macmillan.
What companies has Jared Christopher worked for?
Jared Christopher has worked for Macmillan, Sunshine Summer Camp, and Planet Fitness World Headquarters.
How can I contact Jared Christopher?
You can use AeroLeads to view verified contact signals for Jared Christopher at Macmillan, including work email, phone, and LinkedIn data when available.
What schools did Jared Christopher attend?
Jared Christopher holds Bachelor'S Of Science Degree, Computer Information Systems (Networking Hardware & Software Concentration) from Bethune-Cookman University.
What skills is Jared Christopher known for?
Jared Christopher is listed with skills including Microsoft Office, Customer Service, Microsoft Excel, Leadership, Microsoft Word, Microsoft Powerpoint, Mac And Pc Platforms, and Pc And Mac Platforms.
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