Jared Collins Email & Phone Number

Schaumburg, Illinois, Us

Rochester, Ny, Us

Establish and lead a cross-functional, global Shared Services team that supports the Managed Services of our customers and business partners Responsible for, and drives achievement of, recurring and non-recurring revenue goals of $10M and $3M respectivelyDefine and refine Product Roadmap and drive adoption to customers for greater valueOperationalize emerging technologies for adoption and consumption by Service TeamsManage supplier relationships and cost containment globallyExecute ETL (Extract, Transform, Load) operations for enterprise content managementLead Global Help Desk and Customer Support team, providing best in class serviceManage Professional Services responsible for delivery of timely customer projects and revenue activation, both recurring and non-recurringResponsible for Learning Delivery and Quality Enablement of organizationCreate and deliver data management and reporting strategy and program for Operations

Rochester, Ny, Us

Full $35M Profit/Loss responsibility for end-to-end customer lifecycleLed Implementation teams that onboard large-scale, Fortune 10-500, companies on our Cloud/Hosted software platform and full BPO/Managed ServicesResponsible for Global Service Operations of Managed Services for SaaS, Technology Expense Management and Managed Mobility ServicesAccelerated revenue generating projects for new logos and Cross-Sell/Upsell through first-hand customer interactions and collaborative, systematic partnership with Sales and Customer Success Team creating growth of 25% Run RateReduced dependency on external vendors and decreased labor expense to increase margin contribution by > $400k/month, 14% EBITDA IncreaseLed team through organizational restructuring to better meet our customer needs, and merger with competitor to benefit our market standing

Rochester, Ny, Us

Led and managed a team of 200 cross-functional on-site and virtual employees, situated throughout 36 nationwide offices and 7 business unitsImplemented employee engagement initiatives and career development opportunities that drove employee satisfaction, growing engagement from a score of 40 to 82 while reducing turnover from 20% to 6% within 2 yearsTracked workflow and sales results, reorganizing teams and operations for improved functionality that included implementing a central operations team to oversee disparate non-client-facing roles and resulted in a 32% reduction in Implementation cost year over yearMeasured customer satisfaction through a net promoter score, launching operations from a negative 25 to a positive 40 within 1 year, and 50+ in year twoCemented industry footprint as a leader in outsourced business technology support, serving major franchises and industry leaders through hands-on superior customer experiencesFostered short- and long-term operations success by creating leadership opportunities through succession planning and employee development

Rochester, Ny, Us

Owned accountability for the management and growth for $125M ARR P&L and 7 business units, leveraging sound business and financial acumen with operations management and leadership to drive continuous improvement while ensuring best practices in keeping with stakeholder expectationsIdentified and recruited top-performing talent, developing a world-class team of cross-functional professionals to support a diverse portfolio of 22K+ customer accountsCoordinated 300+ virtual and on-site employees across 25 offices nationwide to execute campaigns targeting mid-market HCM clients, developing and nurturing critical relationships to drive account growthSpearheaded campaigns to launch and nurture strategic partnerships with Company Strategy, Product Management, Product Development, IT, Sales, and other internal partners to identify roadblocks to growth and success and then develop/implement sound solutions to drive the HCM suite

Rochester, Ny, Us

Owned P&L responsibility for $22M ARR organizationExpertly managed a portfolio of 6K+ clients, driving 1,500+ sales annually by targeting SMB customersTargeted underperforming customer service initiatives, redeveloping approaches to improve customer service scores while cleaning up expanded margins and improving industry reputation as a client-centric operationImplemented career and individual development opportunities to support succession planning through leadership opportunities, maximizing results through development, talent exporting, and career planningDelivered consecutive annual revenue and margin growth by capturing additional sales and reducing churnRecognized for results with Branch of the Year, Fiscal 2013

Rochester, Ny, Us

Client Service Manager, Rochester, NYCustomer Service Supervisor, Albany, NYAccount Executive, Syracuse, NY

Master Of Business Administration (Mba), Mba

Bachelor Of Arts (B.A.), History