Jared Crain Email & Phone Number

Austin, Texas, United States

Austin, Texas Area

Austin, TX

Customized Information Technology solutions for Start-ups and Small Businesses.

Austin, Texas Area

• Provided technical expertise for Help Desk related issues and maintained the stability of daily operations (including on call and after-hours support).Ensured that service requests were acknowledged and resolved in a.
• Major role in EMR transition from eClinicalWorks to PracticeVelocity.
• Coordinated with the Electronic Health Records (EHR) vendor and designated project leaders to assure timely implementation of upgrades and/or modifications to electronic health records and applications.
• Participated in management meetings, committees, and special projects as needed.
• Oversaw and determined time frames for major IT projects including system updates, upgrades,migrations and outages
• Identified opportunities for team training and skills advancement

Tipton, IN

• ERP transition team
• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, andtroubleshooting of computer systems, hardware, and software.
• Training computer users.
• Training peers on troubleshooting and diagnosing difficult problems.
• Gaining feedback from customers to improve training methodology.

Cedar Rapids, Iowa Area

• Managing IT staff by recruiting and training employees, communicating expectations, and monitoringperformance on a weekly, monthly, and quarterly basis.
• Overseeing the annual IT budget and ensuring cost effectiveness.
• Managing vendors to ensure competitive pricing on hardware, software, and service contracts.
• Monitoring daily operations, including server hardware, individually assigned computers andcompany cell phones.
• Coordinating technology installations, upgrades, and maintenance.
• Selecting and purchasing new and replacement hardware and software, when necessary.

Arlington, Texas

• Independently assigns staff for client assistance, diagnosis, repair/service, and follow up.
• Communicates department goals, as well as all other pertinent company information to members ofthe Precinct in a clear, accurate, and timely manner
• Works with clients directly to ensure staff is assisting customers with service/repair issues whileachieving department goals. Handles escalated client service issues.
• Provide on-going coaching, training and acts as consultant to Precinct Agents and other storepersonnel as needed to achieve goals and high standards of customer service inclusive of scope ofwork for In Home Services.