Jared Marshall Email & Phone Number

Plymouth, Wisconsin, United States

Green Bay, Wisconsin Metropolitan Area

As a Support Analyst at UW Green Bay, I serve as the primary point of contact for users seeking technical assistance via various channels, providing Tier 1+ support for equipment and user accounts, assisting with applications and technology processes, tracking resolutions with our ticketing system Ivanti, escalating issues to TSS, preparing equipment for pickup, and ensuring a positive user experience through relationship-building and empathetic solution provision, while demonstrating the… Show more As a Support Analyst at UW Green Bay, I serve as the primary point of contact for users seeking technical assistance via various channels, providing Tier 1+ support for equipment and user accounts, assisting with applications and technology processes, tracking resolutions with our ticketing system Ivanti, escalating issues to TSS, preparing equipment for pickup, and ensuring a positive user experience through relationship-building and empathetic solution provision, while demonstrating the ability to work under pressure and prioritize effectively. Show less

Sheboygan, Wisconsin, United States

Sheboygan, Wisconsin, United States

I troubleshoot Windows, MacOS, iOS, and Android issues, including hardware and software problems with Microsoft, Intuit, and Adobe products. I prioritize positive customer experiences through empathy and tailored solutions, communicate effectively with team members, and provide timely updates on issue resolution.

Bachelor'S Degree, Information Technology, Graduate

Activities and Societies: Painting Club Vice President UWGB Curling Club Team AZP Fraternity UWGB Recreational Climbing Club Outdoor.

Associate Of Arts And Sciences - Aas, Computer Science, Sophomore

Activities and Societies: Dodgeball Club, SGA, Art Club associate. Went to University Wisconsin Sheboygan for 4/5ths of the semesters.