• Multiple project sprint planning in a hybrid Agile/Waterfall setting• Developing user stories and acceptance criteria while leading business requirements sessions• Single point of contact and subject matter expert for numerous accounts/projects during development• Lead demonstrator and trainer for the internal team, end-users, and client executive teams• Developing and performing User Acceptance Testing and QA during software development• Help guide and documentation developer• Standardization and Editing Lead• Graphics and design elements creator using Adobe Suites• Front end software configuration• RFP drafting and procurementCOMPETENCIES: Microsoft and Goole Software, SQL, HTML/CSS, Aspose, Atlassian/Jira and Confluence

• Performed a client needs assessment using SWOT analysis and other measures to determine their gaps and needs• Provided practical and efficient solutions for a client in need of updating their workflow and documentation methodologies• Focusing on InDesign and InCopy, I increased the client's workflow and efficiency by the desired 40-50%.

• Providing professional, and often unique layouts for new publications• From book covers to interiors, each manuscript is given a crisp design, paying close attention to widows/orphans, section breaks, and special punctuation while adhering to house manuals and styles• Creating clean code eBooks from scratch using HTML and CSS to create responsive .epub formats• Files adhere to accessibilities standards (WCAG, W3C)• Designing company logos, posters, marketing materials, social media ads, and other illustrationsDresnerDesigns.comCompanies I've worked with (or am currently working with): Laksa Media Groups, Chizine Publications, Quattro Books, Wolsak & Wynn, Edge Publishing, Talk + Tell, Ad Astra Convention

from cover art to interior layouts, I provide quality, detail oriented work for this publishing house.

Providing professional, unique layouts for new publications. From title page to back-ads, each book is given a crisp design, paying close attention to widows/orphans, section breaks, and special punctuation while adhering to house manuals and styles.

Providing editorial work on new pieces from the Creative Writing branch of Humber College, focusing mostly on manuscript evaluations. Other tasks included line editing, substantive editing, and mentoring. I mentored a writer, coaching her through her manuscript by applying writing exercises, commenting on substance, and performing line edits. Sadly, the program shut down, and my position ceased to exist.

Manager, food and beverage expert, beer and wine enthusiast, service, and entertainer. Flair bartender.

Milestones Restaurants, Cara• Team development, training, and direction* Proper coaching on systems and standards issued by the Cara Operation’s DEVO (developer) Program* Ensuring that proper standards and specifications are maintained within the workplace* Growing and cultivating a teamwork mentality for the benefit of the company* Examination and assessment of Associates upon completion of training∗ Management∗ Responsible for overseeing up to 50 staff member’s workflow during high-volume times∗ Providing the best guest experience, both proactively and retroactively, and offering solutions to problems our guests may have∗ Back-end tasks including cash-handling, emailing, spreadsheet production, and reporting∗ Participation in health and safety meetings and inspections* Ensuring a safe work environment, and engaging in proper work ethics* Upholding proper restaurant and food handling standards* Regularly updating health and safety knowledge to match today’s standards• Service related tasks in a highly social and busy setting* Multitasking while ensuring that each and every guest receives the perfect experience