Information Privacy Compliance Analyst
During my time with Design Laboratory, I supported Microsoft's Supplier Security and Privacy Assurance (SSPA) Program as an agent on the SSPA Service Desk. As an SSPA Privacy Compliance Analyst, I delivered Microsoft's data processing instructions to suppliers working with Personal Data and/or Microsoft Confidential Data and guided terms of compliance from businesses in alignment with the applicable Data Protection Requirements. I was quickly promoted as a Team Captain and Escalations Specialist, responsible for handling the most urgent and business-critical support cases available.My day-to-day responsibilities included efficient cross-functional communication and collaboration, careful documentation reviews, comprehensive compliance support, risk assessments for third-party software purchases, CRM queue management, Incident Response support, new agent training, and many carefully crafted emails to internal and external stakeholders.