Jared Davis Email & Phone Number

New York, NY, US

Overseeing our strategic vendor partnerships for both call center operations as well as Family Sales. Additionally, leading a team of back-office Sales Ops Coordinators responsible for supporting all areas of the business, including new sales pilots as well as other legal/regulatory responsibilities.

New York, NY, US

Foster City, CA, US

• Oversee key support and administrative processes delivered by offshore vendor partners.
• Create customer retention strategies through collaboration with Sales Managers and Account Executives.
• Prepare sales forecasts and manage operational cost through financial reports and budget creation.

Kansas City, MO, US

• Spearheaded a team of cross-functional leaders to design, implement and socialize a company-wide engagement portal for employees to submit process improvement ideas, which led to the identification of more than $3.
• Participated in the research, strategy, and implementation of digital transformation solutions for both customer-facing and employee-facing contact centers with combined operating budgets of $30 million.
• Guided project members and stakeholders in the development and implementation of a series of initiatives to transform the end-to-end client experience for key strategic product.
• Consulted with C-level executives and financial decision-makers to review project proposals and program goals with broad scope and long implementation timeframes.

Kansas City, MO, US

• Managed vendor relationships with site leaders across multiple domestic and international call center locations.
• Spearheaded site launches and facilitated day-to-day operations touchpoints with internal business partners and stakeholders.
• Conducted site audits and data reviews to ensure contract compliance and policy adherence.
• Collaborated with vendor managers to revamp agent recognition and site branding programs to align with company mission and values.

Kansas City, MO, US

• Managed back-office support teams that consisted of multiple team leaders and up to 50 front-line associates with an operating budget of $500K.
• Hired, trained, and motivated team members to meet company and department objectives.
• Partnered with business leaders to obtain and commit necessary associate resources at the appropriate time, level, and expertise to support program projects.
• Provided employee relations leadership and support through coaching and performance feedback.

Kansas City, MO, US

• Developed and implemented standard operating procedures to increase vendor productivity.
• Maintained positive relationships with vendors and stakeholders and provided timely project updates.
• Tracked and analyzed metrics and provided business and financial guidance to stakeholders.

Rolling Meadows, Illinois, US

• Directed activity on 500 worker’s compensation claims simultaneously and maintained an updated file for each case.
• Maintained communication channels with multiple clients and health care providers to discuss the events of each work-related accident in order to determine compensability
• Analyzed medical records relating to each claim before determining a treatment plan that facilitates a quick recovery for the claimant at minimal costs to the client