Jared Davis

Jared Davis Email and Phone Number

Operations Manager | Program Manager | Vendor Manager | Transformation Leader @ A Place for Mom
Jared Davis's Location
Lees Summit, Missouri, United States, United States
Jared Davis's Contact Details

Jared Davis personal email

n/a

Jared Davis phone numbers

About Jared Davis

Results-driven Business Operations Leader with a passion for client experience and continuous improvement. I offer 10+ years of contact center experience, including team leadership, vendor management and program governance. I personally enjoy overcoming challenges with creative solutions, and I'd love to share my business transformation journey with you.

Jared Davis's Current Company Details
A Place for Mom

A Place For Mom

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Operations Manager | Program Manager | Vendor Manager | Transformation Leader
Jared Davis Work Experience Details
  • A Place For Mom
    Senior Manager, Vendor Management And Operations Support
    A Place For Mom Jul 2024 - Present
    New York, Ny, Us
    Overseeing our strategic vendor partnerships for both call center operations as well as Family Sales. Additionally, leading a team of back-office Sales Ops Coordinators responsible for supporting all areas of the business, including new sales pilots as well as other legal/regulatory responsibilities.
  • A Place For Mom
    Manager, Operations And Continuous Improvement
    A Place For Mom Jul 2022 - Nov 2024
    New York, Ny, Us
  • Brightedge
    Manager, Business Operations
    Brightedge Jan 2022 - Jul 2022
    Foster City, Ca, Us
    • Oversee key support and administrative processes delivered by offshore vendor partners. • Create customer retention strategies through collaboration with Sales Managers and Account Executives. • Prepare sales forecasts and manage operational cost through financial reports and budget creation.
  • H&R Block
    Program Manager, Productivity
    H&R Block 2018 - Jan 2022
    Kansas City, Mo, Us
    • Spearheaded a team of cross-functional leaders to design, implement and socialize a company-wide engagement portal for employees to submit process improvement ideas, which led to the identification of more than $3 million in cost-saving initiatives. • Participated in the research, strategy, and implementation of digital transformation solutions for both customer-facing and employee-facing contact centers with combined operating budgets of $30 million. • Guided project members and stakeholders in the development and implementation of a series of initiatives to transform the end-to-end client experience for key strategic product. • Consulted with C-level executives and financial decision-makers to review project proposals and program goals with broad scope and long implementation timeframes.
  • H&R Block
    Program Manager, Contact Partner Management
    H&R Block 2015 - 2018
    Kansas City, Mo, Us
    • Managed vendor relationships with site leaders across multiple domestic and international call center locations. • Spearheaded site launches and facilitated day-to-day operations touchpoints with internal business partners and stakeholders. • Conducted site audits and data reviews to ensure contract compliance and policy adherence. • Collaborated with vendor managers to revamp agent recognition and site branding programs to align with company mission and values.
  • H&R Block
    Associate Manager, Operations Center Of Excellence
    H&R Block 2012 - 2015
    Kansas City, Mo, Us
    • Managed back-office support teams that consisted of multiple team leaders and up to 50 front-line associates with an operating budget of $500K. • Hired, trained, and motivated team members to meet company and department objectives.• Partnered with business leaders to obtain and commit necessary associate resources at the appropriate time, level, and expertise to support program projects.• Provided employee relations leadership and support through coaching and performance feedback.
  • H&R Block
    Project Manager, Facilities
    H&R Block 2008 - 2012
    Kansas City, Mo, Us
    • Developed and implemented standard operating procedures to increase vendor productivity.• Maintained positive relationships with vendors and stakeholders and provided timely project updates. • Tracked and analyzed metrics and provided business and financial guidance to stakeholders.
  • Gallagher Bassett
    Workers Compensation Claims Adjuster
    Gallagher Bassett 2006 - 2007
    Rolling Meadows, Illinois, Us
    • Directed activity on 500 worker’s compensation claims simultaneously and maintained an updated file for each case. • Maintained communication channels with multiple clients and health care providers to discuss the events of each work-related accident in order to determine compensability• Analyzed medical records relating to each claim before determining a treatment plan that facilitates a quick recovery for the claimant at minimal costs to the client

Jared Davis Skills

Customer Service Process Improvement Management Vendor Management Leadership Team Building Budgets Project Management Program Management Procurement Negotiation Coaching Business Analysis Forecasting Microsoft Excel Microsoft Office Business Process Improvement Team Leadership Contract Management Budgeting Training

Jared Davis Education Details

  • University Of Missouri-Columbia
    University Of Missouri-Columbia
    General

Frequently Asked Questions about Jared Davis

What company does Jared Davis work for?

Jared Davis works for A Place For Mom

What is Jared Davis's role at the current company?

Jared Davis's current role is Operations Manager | Program Manager | Vendor Manager | Transformation Leader.

What is Jared Davis's email address?

Jared Davis's email address is jd****@****ock.com

What is Jared Davis's direct phone number?

Jared Davis's direct phone number is +181626*****

What schools did Jared Davis attend?

Jared Davis attended University Of Missouri-Columbia.

What skills is Jared Davis known for?

Jared Davis has skills like Customer Service, Process Improvement, Management, Vendor Management, Leadership, Team Building, Budgets, Project Management, Program Management, Procurement, Negotiation, Coaching.

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