Jr. Business Analyst/Salesforce Administrator
- Maintained Salesforce platform by monitoring support tickets, user issues, and maximizing sales team’s workflows; set permissions for all users via Object Manager, and assisted with troubleshooting requests for the platform.- Created and maintained reports in order to maximize efficiency, and provided reports to management to assist with the sales pipeline.- Developed Salesforce skills via Trailhead to provide support for the sales team, and helped streamline workflows for the finance, accounting, pricing, and marketing teams.