Jared Derringer Email & Phone Number

Evansville, Indiana, Us

Chicago, Illinois, Us

Mobile, Al, Us

Little Rock, Ar, Us

Mobile, Al, Us

PEG Bandwidth was acquired by CS&L in May of 2016 and then merged with Tower Cloud a few months later. After that CS&L rebranded the merged companies as Uniti Fiber, headquartered in St. Petersburg, FL, the original headquarters of Tower Cloud. As Director of Network Operations I oversee the NOCs in The Colony and St. Petersburg as well as the Tier3, Change Mgt and Operations Support groups.

Little Rock, Arkansas, Us

September 2014 - presentDayshift manager with 12 Engineers responsible for Fiber to the Tower (FTTT) back-haul and DWDM wave service customers. Network currently supports over 2000 FTTT cell sites for Verizon Wireless, Sprint, AT&T an US Cellular, as well as wave services for regional telcos and businesses. The NOC is responsible for provisioning, test & turn-up, and ongoing support of FTTT sites and wave customer circuits.• Through technician training, process improvement and streamlining, shortened the provisioning, test & turn-up life cycle while reducing the number of sites failing customer turn-up and acceptance.• Improved outage response time and Mean Time to Repair (MTTR) by process improvement and streamlining, and internal technician training.

Monroe, La, Us

July, 2014 - September, 2014Supervised the second shift in the IP Backbone group responsible for the data network, all aggregate IP services, integration of acquired data networks and management of maintenance on the core and acquired networks.• Helped to define new product support responsibilities and produce documentation required for the IP Backbone group to support those new products.

Little Rock, Ar, Us

June, 2013 – September, 2013Managed the Fiber to the Tower (FTTT) Test & Turn-up team. The FTTT product provides Ethernet over fiber transport between cell sites and MSCs (Mobile Switching Centers) allowing wireless carriers to upgrade to 4G/LTE. • Through technician training, process improvement and streamlining, decreased the contractor staffing by 30% while increasing production 25%.June, 2012 – June, 2013Created and managed the FTTT Support team, a customer facing 24x7 operations support center responsible for approximately 2400 cell sites of customers including Verizon Wireless, AT&T Mobility, Sprint and T-Mobile. • Service required five 9’s availability and the team interfaced with customers on a NOC-to-NOC basis, handling escalations and repair efforts during outages, as well as change control activity that affected FTTT customers. • Started with three FTE and four contractors, in nine months expanded the team to 12 FTE handling support and four contractors performing MACD (move, add, change & delete) work and software upgrades in the change control window. December, 2005 – May, 2012Managed one supervisor and 24 direct reports in a customer facing 24/7 operations center. • Responsible for configuration, provisioning, implementation, test and turn-up, fault isolation, repair, MACD and change control functions for customers of complex data services. • Customers included other service providers, colleges, state and local government agencies, regional banks, retailers, healthcare providers, colleges and primary school districts. • Services included Internet access, layer 2 & 3 VPN (Virtual Private Network), TLS (Transparent LAN Services), VoIP (Voice over IP), DSL and managed CPE (Customer Premise Equipment). • Effective as the escalation point for customers, account teams, field operations and other internal support groups.

• Managed all phases of operations, provisioning and customer service for international long distance prepaid call card, POSA (point of sale activation) and e-commerce services. • Maintained a voice and data network and service platform comprised of WindowsNT servers, SQL databases, UNIX servers, Cisco routers/switches and VoIP gateways, and Summa VCO/4k TDM switches.• Handled all technical and support issues with software, hardware and service vendors.• Managed the development and launch of the Simplink website, which supported e-commerce transactions for purchase and recharge of calling cards.• Coordinated all logistics of partner order fulfillment; encoding and printing of calling cards, initial order shipments and replenishment orders.

Began as a NOC technician, advanced to shift supervisor and oversaw the team responsible for operating and maintaining the Summa VCO/4k switches in the network.April, 2000 – March, 2002Managed the 24x7 NOC with 20 direct reports, established technician roles, shift supervisors, and improved weekend rotation, and a training and reward program. • Developed workflows and SOPs (Standard Operation Procedures) for the NOC, and worked with other departments to establish inter-departmental workflow. • Oversaw the creation of a NOC website to centralize all documentation procedures. • Improved the average MTTR (mean time to repair) from over seven days to less than two days. • Effective as the escalation point for customers, account teams, field operations and other internal support groups.

As part of a six technician team, built and maintained a regional network of 15 Specialized Mobile Radio (SMR) sites and one MTSO (Mobile Telephone Switching Office) providing wireless voice and data services in the metro Boston and eastern Massachusetts area.• Maintained Geotek proprietary SMR equipment, a Tadiran Coral PBX as well as a Geotek developed call processing application and subscriber management database.

As part of a three technician team, built and maintained a network of 21 800MHz AMPS (Advanced Mobile Phone Service) cell sites and one MTSO interconnected by a mix of private microwave links and leased point-to-point T-1 circuits. • Maintained a Tellabs Titan 5xxx series DACS (Digital Access Cross-Connect System), and a Motorola EMX 100-Plus mobile telephone switch as well as subscriber and number database management.• Provisioned and maintained several T-1 leased circuits connecting to rural and Tier 1 carriers as well as a 180 mile microwave backbone between MTSOs.

Performed circuit card level diagnostics and maintenance on offensive, defensive and general avionic systems devices, otherwise known as LRUs (Line Replaceable Units). Maintained IATE (Intermediate Automated Test Equipment) stations used for testing aircraft LRUs. These LRUs used analog, digital and radio frequency (RF) technologies.August, 1990 – December, 1994Test station crew chief responsible for supervising three technicians, keeping four IATE stations running at full capacity and coordinating production work on LRUs with scheduled maintenance of IATE stations and ancillary test equipment. -Awarded the Air Force Achievement Medal three times.