• Lead, Develop and Manage a Sales Team of over 125 Team Members and counting.• Overseeing four separate teams domestic and international; Aligner Sales, Retainer Sales, Scheduling and Collections. • Analyze sales metrics daily. Report all sales metrics weekly to Senior Leadership. • Work with Senior Leadership to implement and develop different Sales strategies to anticipate customer needs and respond proactively • Communicate professionally through out all major layers of the business to efficiently exceed customer and Team Member needs• Sales Team productivity at all time high with an average of 85% weekly. • Work side by side and collaborate with different teams and Directors to help in the overall growth of the Call Center and ultimately SmileDirectClub. • Brainstorm and implement new strategies to contribute to the overall success of the Team Members and SmileDirectClub. • Established and Implemented Retainers, Scheduling and Collections Teams.• Motivate entire team to hit daily, weekly, monthly and quarterly goals. Work side by side to insure quarterly goals are hit timely.

• Proactively communicated to Contact Center Vice President on monthly goals, sales updates, and trends daily. • Made real time adjustments to help increase sales by adjusting call cadence and scripts.• Held call reviews weekly to develop and coach Sales Team members. Worked on sales techniques and pivoting skills. • Established and Implemented Retainer Sales Team. Created scripts, call cadence, real time reporting and marketing emails. • Established and Implemented Retention Team. Adjusted in real time to customers needs to insure they achieved their desired results with SmileDirectClub. • Forecasted staffing needs and interviewed to contribute to growth of Aligner and Retainer Sales Teams.

• Created, Led and Managed the Scan Scheduling Team.• Developed reporting, scripts and overall goals for team. • Communicated with all Smile Guides, SmileShops and Marketing to make customers journey perfect. • Implemented practice to have customers pre-authorize the purchase of Aligners, contributing to Sales. • Worked with IT to develop and implement SmileShop calendar into SmileCheck. • Traveled to different SmileShops to help in training and overall education of SmileDirectClub.• Coached and advanced future Contact Center leaders by working side by side to develop leadership strategies and traits.

-Manage educational workshops in High Schools. Teaching students about "Real World Skills" - a philanthropic program teaching employability skills in a fun, approachable and engaging way; we cover the application process, interview skills, tips for obtaining and retaining a job, while being a rock star employee.-Spoke with over 8000 students in workshops throughout the country.- Responsible for direct contact and scheduling presentations with high school administrators, guidance counselors and teachers. - Recruit, train and audit new Real World Skills team members on presentations style, public speaking and form.

-Nationwide, travel-intensive Brand Marketer for individual Jimmy John's franchisees.-Maintained a nationwide, franchise territory, assisting with and training corporate marketing strategies.-Recruited, trained and managed franchise employees on long-term marketing execution, sales strategies and corporate operational standards.-Worked to ensure corporate compliance and brand continuity through auditing and training methods.-Cultivated and strengthened relationships with franchisees to ensure brand integrity.-Facilitated department advancement through training of new-hire employees.-Stimulated sales growth through direct sales, interactive marketing, and guerrilla marketing tactics.-Responsible for weekly, summarized reports detailing operational issues and solutions.-Managed scheduling, and financing a 100% travel schedule weekly.

-Build relationships to sell radio as a marketing solution, helping clients maintain key business challenges. -Maintain new and existing radio station advertising clients through prospecting and outstanding client services.-Develop new accounts, proposals, collected billing, coordinated commercial copywriting and production.

-Responsible for customer focus and satisfaction by serving policyholders as a direct extension of insurance agency.-Market State Farm products, services and financial reviews to qualifying policyholders.-Develop essential communication skills through verbal contact and clearly written messages.-Serve as first contact in response center; handle routine inquiries and claims, providing seamless customer service.-Lead committee responsible for boosting employee morale by organizing events and activities for peers.