- Manages international IT projects, new audiovisual system installations, and upgrades. - Coordinates across teams to successfully deliver a product or service.- Logistics planning and forecasting.- Develops and executes project plans to ensure all deliverables are developed and released on time with the highest quality possible.- Consults with management and other stakeholders to provide information on systems, budgets and other project metrics.- Configure and install audiovisual equipment and systems.

- Onsite and remote diagnosis of Enterprise IT systems (computers, networks, IP phones, printers, scanners, etc.), and implement corrective solutions. Support Windows, Apple, and mobile OS. - Experience with Active Directory and Group Policy, Office 365/Exchange, VMware, Citrix, AirWatch and Microsoft Intune MDM, and Bitlocker and FileVault encryption.- Install, configure, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels. - Implements enterprise defined security policies (hardware and software) and assists in the monitoring of compliance for users, systems, and devices. Enforces PHI and HIPAA compliance. - Resolve and documents service incidents and requests in a timely manner as specified by approved Operational Level Agreements and Service Level Agreements.- Participate in completing new installations, upgrades, and projects following enterprise standards.

- Responsible for creating and maintaining all computer images for the department. - Stewardship over the building and configuring of all computers and related hardware. - Build and repair audiovisual equipment, racks, computers, and interactive kiosks. - Audiovisual rack wiring and installation. - Create and maintain checklists and documentation for computer building and configuration, AV hardware setup and configuration, and daily tasks. - Leads weekly quality control meetings to discuss manufacturing build and configuration issues.- Cisco switch configuring and data cabling- Network, video, audio, and power cable termination- Build, modify, and repair various electronic equipment

- Setup and supported Cisco routers, switches, and access points.- Installed and supported Cisco VPN software on Windows, Mac OS X, and mobile platforms.- Troubleshot workstation hardware, software, internet connection issues.- Troubleshot satellite systems and supported broadcast events.- Trained new hires and created new team training material.

- Helped customers install and troubleshoot dial-up and DSL networks. - Configured and maintained Outlook E-mail accounts.