Jared Freeman Email & Phone Number

Provided a high level of in-house and onsite service for clients.Responsible for repairing, installing, and maintaining equipment and conduction moves/adds/changes to hardware products.Conduct on-site upgrades, configurations, and testing of clients equipmentMaintain knowledge of new technologies and vendor offerings that are cost effective and optimize client satisfactionMaintain appropriate records and documentation of service work performed and ensure timely with supervisor concerning service status and potential issuesReading diagnostic codes and programming controllersPrioritize and address IT service incidents within the remedy ticketing system to effectively meet the needs of clients. Primary job responsibility involved providing exceptional customer satisfaction.Manage and organize workflow on a daily basis to reflect rapidly changing needs. Typical issues addressed for customers, like fixing, troubleshooting, installing, moving, or changing orders and more as required by the client.Educating client on the use of their smart home security system

Orem, Utah, United States

Assist guest in processing their items, handle all money transactions, as well as promote excellent customer serviceAssist customers with all issues or problems presented at the store.Be knowledgeable about the tools, products, and services available in the store to help address customer needs.Push and stock product to sales floorKept the work area clean and organized Demonstrated the ability to interact with customers from diverse cultures and backgroundsSkills used counting, dealing with money, and customer service.