Technician and operator for coffee manufacturer processing plant. Team leadership and project management.

Collaborate with the Retail Store Manager on customer-attracting strategiesOversee daily customer service operations, including sales processes, orders, and paymentsTrack and monitor progress toward weekly, monthly, quarterly, and annual objectivesMaintain and manage store inventory levelsEvaluate employee performance and identify hiring and training needsMotivate and supervise staff to achieve their best performanceProvide coaching and support to new and existing Sales AssociatesMonitor retail operating costs, budgets, and resourcesRecommend sales training programs and techniquesInteract with clients to assess their needsAnalyze consumer behavior and adjust product positioning accordinglyAddress and resolve customer complaints promptly and effectivelyStay up-to-date on emerging products, incorporating information into store merchandiseGenerate reports and interpret retail data, including revenues, expenses, and competition analysisConduct regular store audits to ensure optimal functionality and presentationEnforce company policies and guidelines among all employeesLead by example, representing the store's values and ethos.