Responsible for monthly billing operations, revenue systems administration and maintenance, as well as financial systems support for staff. Duties include, but are not limited to:• Ensuring that the monthly billing process flows smoothly, and customer issues are resolved in a timely manner.• Performing the monthly invoice send process and ensuring that team members have completed all related tasks on schedule.• Performing reconciliations and maintenance in Microsoft Dynamics Great Plains ERP.• Administering the systems utilized for credit card and e-check payments.• Approval of invoices for payment through Ting/Tucows AP.• Working to resolve back-end issues with Ting/Tucows Finance staff responsible for GL, AP, and AR.• Generating and distributing reports for various Ting/Tucows entities as well as Simply Bits Leadership.

Responsible for day-to-day and monthly billing & accounting operations, monthly revenue analysis, and revenue systems administration and maintenance. Also tasked with helping ensure a successful transition of all Simply Bits Finance activities to the Ting/Tucows proprietary platform.Duties included, but were not limited to:• Accounting and accounting systems support for Simply Bits Finance direct reports.• Ensuring that the monthly billing process flowed smoothly, and customer issues were resolved in a timely manner.• Performing the monthly invoice send process and ensuring that team members had completed all tasks on schedule.• Performing reconciliations and maintenance in Microsoft Dynamics Great Plains ERP.• Administering the systems utilized for credit card and e-check payments.• Ensuring requests for customer refunds are processed in a timely manner, including tracking check requests routed through Ting/Tucows.• Approval of invoices for payment through Ting/Tucows AP.• Working to resolve back-end issues with Ting/Tucows Finance staff responsible for GL, AP, and AR.• Attending weekly meetings with transition teams in Finance and Customer Care to help aid in and guide steps for transition.• Generating and distributing reports for various Ting/Tucows entities as well as Simply Bits Leadership.• Ensuring that all governmental contract billing was completed in a timely manner (ACP, USAC, AZSPO, etc.)

Consulting on an as-needed basis with Skilled Nursing Facility regarding technical services and support, payroll training and support, financial reporting, and other special projects.Services provided include, but are not limited to:• Spearheaded project to upgrade Employee Handbook.• First-line technical expertise and assistance in acquiring technical services and support.• In-person training and support for new employees, as well as remote support for payroll and other related business needs.• In-person and remote support for various COVID-19-related reporting needs.

Responsible for administration of payroll, HRIS system maintenance, general HR duties, and resident trust account, in addition to maintenance of all confidential company files relating to those areas. Providing general business office support and first line technical support/guidance for the entire facility.Duties included, but were not limited to:• Monitoring timekeeping and correcting missed timeclock entries as necessary.• Ensuring that HRIS and supplemental software systems were maintained accurately.• Ensuring that employees were current with regards to licensure, state fingerprint clearance, certifications, and any necessary medical testing.• Processing all employee pay and status changes, as well as terminations.• Human Resources and Payroll data reporting and analysis.• Processing payroll for all facility employees on a semi-monthly basis.• Ensuring that all new employees were in-processed efficiently and accurately via New-Hire Orientations, including processing I-9 and tax paperwork.• Ensuring that all residents entering the business office were afforded one-on-one attention and confidentiality with regards to their Resident Trust monies and related issues.• Auditing resident shopping and outing requests with regards to the Resident Trust Account funds.• Ensuring the Resident Trust Account followed all applicable Federal and State regulations.• Assisting the Business Owner with his personal finances and other business-related projects.

Responsible for assisting with maintenance of company finances for a Managed Services Provider.Duties included, but were not limited to:• Assisting with alignment and consolidation of accounting functions for integrating offices across two States.• Recording financial transactions.• Following up with customers on A/R.• Payroll processing and analysis for 401(k) payments.• HRIS maintenance.• Vendor research and analysis re: A/P• Researching and assisting in resolution of customer payment portal issues.• Credit card reconciliations.• GL account reconciliations.• Assisting with month-end close activities.• Research for and implementation of a unified solution for payroll to align CA and AZ offices.• Financial and data analysis and reporting for Management.

Responsible for invoicing and inventory for multiple companies with multiple divisions.Duties included but were not limited to:• Generating and distributing customer invoices and returns.• Collaborating with internal contacts to assure timely and accurate reporting and reconciliation of data for inventory control.• Managing inventory daily. Receiving and posting all vendor invoices for materials.• Processing the results of physical inventories to ensure there was an accurate count during the inventory process. Making adjustments as needed through the accounting system. Posting inventory results and notifying the proper managers of those results in a timely manner.• Assisting and supporting month-end closing.• Participating in departmental meetings, the refinement of existing systems, and the development of new systems.• Providing internal and external customer service for billing inquiries.• Working with Salespeople to ensure accurate job-related billing activity.

Served as the team lead for the billing function and later performed revenue cycle analysis. Provided oversight to ensure that revenue was recognized accurately and in a timely manner on customer accounts. The HR Generalist component of my role involved handling and maintaining the processes for employee on/off-boarding, benefits education, work clearance and worker compensation claim management.Duties included, but were not limited to:• Primary and direct oversight of and responsibility for all billing activities for the company.• Reviewing and approving Commercial and Residential Sales Contracts.• Monitoring Order through Ready to Bill processes for all customer activity to ensure completeness, accuracy, and timeliness.• Monitoring and processing the monthly billing cycle per policy and guiding and directing team activity to accomplish all given tasks on schedule.• Facilitating customer service in a professional and courteous manner to ensure call overflow and responses to inquiries were completed in a timely manner.• Processing hire and termination documentation to include background checks, on-boarding activities, and exit interviews.• Maintaining employee records and required documentation per retention guidance.• Developing and maintaining documentation for all internal department processes.• Processing and monitoring communications regarding Worker Compensation activity.• Coordinating and participating in benefit elections, changes, and processes.• Maintaining confidential control and maintenance of all company records and communications.• Maintaining and developing reporting for organizational needs regarding revenue and billing.• Participating in new and upgrade systems activities as department SME.

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