-Key partner between the global connected and non-connected digital services product management team and the North America Case IH and New Holland field service organization and dealer network-Established and built relationships with North America Case IH and New Holland dealers to #1 understand their pain points with CNH's digital dealer cloud platform, #2 seek feedback on beta features associated with CNH's digital cloud platform, and #3 determine opportunities to improve CNH's digital dealer cloud platform-Provided training and key updates on CNH's internal and dealer cloud platforms to the North America Case IH and New Holland field service managers

-Engaged region brand stakeholders monthly to understand the beginning stages, experiences, pain points, and needs of a customer’s journey with Case IH AFS Connect, New Holland MyPLM Connect, and Steyr S Fleet-Partnered with global brand leads to prioritize customer needs-Collaborated with internal technical teams to provide development priority-Developed and delivered marketing messages and content to global and region brand stakeholders

-Cross functionally collaborated with the Customer Experience Team, Climate Global Business Operation teams, and Bayer Crop Science teams to develop new grower engagement strategies-Partnered with the Regional Experience Team leads to manage and report on grower engagement for both US and Canada-Led, developed, and trained Customer Experience Advocates on grower engagement workflows, reporting tools functionality, and sharing best practices to enhance the Customer Experience Team while improving grower experiences with FieldView™

-Developed and fostered relationships with business managers, retailers, and growers to deliver a high value of service-Engaged with retailers and growers to provide Climate FieldView platform onboarding and training-Advised, coached, and guided growers by understanding their unique enterprise requirements in order for the growers to realize Climate FieldView value-Identified opportunities to improve and optimize Climate FieldView engagement, retention, and expansion with retailers and growers

-Developed roadmap for the Lely Center Business Training Specialist position-Traveled extensively throughout North America to establish relationships with the network of independently owned Lely Centers-Engaged with individual Lely Center owners in healthy business conversations to understand their unique dynamics and challenges in turn to guide them in enhancing their growth capacity-Coordinated and led a team of international and North American colleagues in the early development of a sales certification program for North American Lely Center sales personnel

-Served as company liaison with dealers and farmers/customers -Effected a dealer sales organization to achieve market penetration, return on investment, control of assets, wholesale and retail objectives-Assisted sales activities, such as product demonstrations, trade shows, and fairs-Conducted product training events for dealership personnel to increase product knowledge and ultimately impact sales and profit objectives-Provided and/or arranged timely and appropriate training, i.e., business operating practices for dealers which will enhance their ability to represent the company in a favorable and profitable manner-Developed, organized and managed shipment and collection objectives to ensure profitability of the New Holland product line and serve as a strong base for long-term growth

-Served as company representative for 25 dealers in Mid-States Region -Organized and managed inventory to effectively maximize sales and increase market share-Developed strategy in order to attain monthly sales and revenue objectives-Provided timely information for dealers to achieve high customer satisfaction -Exercised appropriate administrative methods, procedures, practices, and effective record keeping

-Consultant to dealers and field personnel and provided timely information regarding whole goods equipment/attachment ordering, availability, and plant order status -Assisted dealers locate, transfer and obtain equipment for retail sales-Optimized product distribution and delivery of units with retail and market share focus by assisting dealers concerning availability, sales/finance programs, and rental/lease programs-Supported Government and Fleet Sales Department in growing the New Holland business

-Worked as an intern in the Market Representation Department-Completed Primary Market Area of Responsibility realignments and CURE updates for Market Representation Managers-Expanded income statement and balance sheet on the Primary Market Area of Responsibility Proposal and presented the PowerPoint results to the Market Rep Department-Traveled with Market Representation Managers and called on dealership prospects to fill open points

-Conducted survey on Skid Steer Loaders traveling throughout West and Central Michigan-Focused survey toward lost sale customers in Ag and Landscape markets-Collected survey results and presented PowerPoint for sales meeting