Jared Gradolfer Email & Phone Number

United States

As a Sales Enablement Content Developer, I am responsible for creating training content to power our Q4 Sales Academy program. Our mission in Sales Enablement is to develop amazing sales careers and empower sales professionals to engage our buyers. This is a critical role where I work touches every customer facing employee in the revenue team to help them.

Hazleton PA And Remote

• Aided in the development and maintenance of Web.com Learning and Employee Success programs, including:
• Creation of a New Hire Syllabus including three weeks of universal training and additional upskill development for seven role-specific positions.
• Advising and implementing updates to the training agendas through instructional design and resource management for over 300 documents.
• Ongoing maintenance of program materials using PowerPoint, Articulate, and Workday LMS.
• Partnering with multiple stakeholders including Sales, Customer Service, Program Management, Product Management, and Marketing to assess and develop content for project-specific training.
• Primary Developer on seven programs in 2021 including product rollouts, role-specific upskill sessions, new systems management, and launching new operations in the United States, Canada, Philippines, and India.

Hazleton, Pennsylvania, United States

Executed consultative sales through building rapport and educating customers on best practices regarding their websites, online presence, and relevant business needs.

Hazleton, Pennsylvania, United States

• Answered inbound calls to educate and resolve email issues for existing customers as well as selling new email solutions.
• Promoted to our MyTime support group which helped customers using Web.com products that integrated with third-party products as well as updating and consulting on design changes to websites to benefit their online.
• As the division of MyTime Support was a newly created department, developed many of the training documents regarding advanced troubleshooting.

Scranton, Pennsylvania, United States

• Sales Consultant for educating and selling clients opportunities for test preparation classes and tutoring; was then promoted to Team Leader of the Sales team within three months of hire based on performance as a sales.
• Created accountability tracking for a team of over forty agents as well as coaching and developing sales representatives.
• Integral to the creation of systems, workflows, best practices, and accountability for Retention Team managing 53 locations nationwide with an average of 250 clients per week.
• Directly managed a team of five Retention Specialists to meet and exceed goals for consolidating classes and resetting customer expectations.

Scranton, Pennsylvania, United States

• Building a client base and marketing our archival compliance management products to financial institutions.
• Accountable for working with underperforming agents to meet sales goals.
• Responsible for operations of a new branch office including establishing goals, training new sales representatives, and profitability of location.

Salt Lake City, Utah, United States

• Sales Consultant business to business representative for Quill company, a subsidiary of Staples.
• Managed team of up to 25 New Hires on best practices while consulting with businesses on office product needs.