Jared Hackett Email & Phone Number

Utah, United States

Salt Lake City, Utah, United States

Yubico changes the game for strong authentication, providing superior security with unmatched ease-of-use. Our core invention, the YubiKey, is a small USB and NFC device supporting multiple authentication and cryptographic protocols. With a simple touch, it protects access to computers, networks, and online services for the world’s largest organizations..

South Jordan, Utah

Built a new service offering and worked with cross-functional groups to get it put in our CRM system, website, support portal, and also with Marketing to get an email campaign in place.Manage two different teams globally, one focused on IT service management, endpoint management, and security. The other team was focus on Software Asset Management. Work.

South Jordan, Utah

Created base processes and SOPs for new Managed Services division in the company.Standardized and performed Health Check procedures for customers’ environments. Continued consulting rotation in providing onsite and remote assistance in implementing and using LANDESK to achieve business needs and goals.Managed all day to day aspects of new Managed Services.

South Jordan, Utah

Provided onsite and remote consulting work for all components of the LANDESK Management Suite. Implemented standard installations as well as custom work for reports, dashboard widgets, unique provisioning solutions, and other custom deliverables. Provided hands on training and knowledge transfer to new and experienced customers from networks varying in.

South Jordan

Worked as an implementation consultant while waiting for new Managed Services contracts to be booked. Also handled accounts as a technical account manager providing advanced troubleshooting and proactive solutions to help customers achieve their business directives.

South Jordan, Utah

Provided frontline support on all components of the LANDESK Management Suite in troubleshooting, training, and contributing to knowledge base information for Asset Management, Software Distribution, Imaging, Antivirus, Data Analytics, Patching, Driver Management, Cloud Services Gateway, Inventory, and Software License Tracking.Researched and submitted bug.

Park City, UT

• Is laying ground work for the technical support department for a new start up company, including tier structure, ticket handling, call routing, dispatch requirements, hardware RMA requirements, troubleshooting tree.
• Designed and implemented a remote support structure on a limited budget with requirements involving SSH, Desktop access, and packet capture for Debian mini-servers.
• Assists in decision making in hardware and software choices in the deployment of a new disruptive technology.
• Submits proposals to board members regarding personal research regarding upgrades or changes to current technology.
• Works closely with research and development regarding bug tracking and bug fixing.
• Modified Debian Linux install with bash scripts to automate and speed up staging and deployment of proprietary server technology. Streamlined other deployment procedures.

Murray, UT

Provide support for workstations, thin clients, servers, wireless devices, printers, scanners, across various different clients.Support and monitor 63 servers (23 virtual), 550 workstations, 25 windows mobile devices, 30 NAS devices.Had ownership of several clients and maintained current knowledge of that client’s current infrastructure. Generates system.

Sandy, Utah

Ran all day to day operations and handled 90% of client facing issues. Worked with owners and managers to ensure all issues were resolved and driven to completion. Install, manage, and maintain server/workstation environments. Troubleshoot and resolve issues with various dental software and equipment. Installed and configured servers and workstations with.

Greater Salt Lake City Area

I was a contract onsite and remote tech for many small businesses with this company.

Bachelor Of Science, Information Technology

Master Of Business Administration - Mba, Information Technology