Jared Hackett Email & Phone Number

Utah, United States

Salt Lake City, Utah, United States

Yubico changes the game for strong authentication, providing superior security with unmatched ease-of-use. Our core invention, the YubiKey, is a small USB and NFC device supporting multiple authentication and cryptographic protocols. With a simple touch, it protects access to computers, networks, and online services for the world’s largest organizations. Yubico is the leading contributor to the FIDO Universal 2nd Factor open authentication standard, and our technology is loved by millions of users in more than 150 countries.

South Jordan, Utah

Built a new service offering and worked with cross-functional groups to get it put in our CRM system, website, support portal, and also with Marketing to get an email campaign in place.Manage two different teams globally, one focused on IT service management, endpoint management, and security. The other team was focus on Software Asset Management. Work with cross-functional groups to refine and improve the new SaaS offering. Increase the visibility of issues and helping to ensure resolutions to problems were achieved. Ensure high-performance delivery of services with high customer renewal rates.Standardize processes and procedures, working with the enablement team to ensure changes were made in Salesforce and then fine-tuned to improve customer experience.Ensure team members regularly set and achieve high personal goals and continued to improve in the personal and professional lives.

South Jordan, Utah

Created base processes and SOPs for new Managed Services division in the company.Standardized and performed Health Check procedures for customers’ environments. Continued consulting rotation in providing onsite and remote assistance in implementing and using LANDESK to achieve business needs and goals.Managed all day to day aspects of new Managed Services department, including team meetings, incident resolution, and resource utilization. Generated new onboarding process and currently developing ongoing customer journey for improved and standardized service delivery. Conducts bi-weekly meetings with individual team members for mentorship and skill building.

South Jordan, Utah

Provided onsite and remote consulting work for all components of the LANDESK Management Suite. Implemented standard installations as well as custom work for reports, dashboard widgets, unique provisioning solutions, and other custom deliverables. Provided hands on training and knowledge transfer to new and experienced customers from networks varying in size from 300 nodes to 45,000

South Jordan

Worked as an implementation consultant while waiting for new Managed Services contracts to be booked. Also handled accounts as a technical account manager providing advanced troubleshooting and proactive solutions to help customers achieve their business directives.

South Jordan, Utah

Provided frontline support on all components of the LANDESK Management Suite in troubleshooting, training, and contributing to knowledge base information for Asset Management, Software Distribution, Imaging, Antivirus, Data Analytics, Patching, Driver Management, Cloud Services Gateway, Inventory, and Software License Tracking.Researched and submitted bug reports, following to conclusion or resolution with developers and backline support. Performed rotating consulting schedule, traveling onsite to assist large enterprise clients with implementation, usage, and strategic planning, for using LANDESK. Participated in large scale project 13,000 nodes migrating from Windows XP to Windows 7 migration.Consistent high performance in measurable metrics of customer satisfaction from surveys, call volume, issue resolution time, and other performance metrics.

Park City, Ut

• Is laying ground work for the technical support department for a new start up company, including tier structure, ticket handling, call routing, dispatch requirements, hardware RMA requirements, troubleshooting tree design, and escalation requirements.• Designed and implemented a remote support structure on a limited budget with requirements involving SSH, Desktop access, and packet capture for Debian mini-servers.• Assists in decision making in hardware and software choices in the deployment of a new disruptive technology. • Submits proposals to board members regarding personal research regarding upgrades or changes to current technology. • Works closely with research and development regarding bug tracking and bug fixing. • Modified Debian Linux install with bash scripts to automate and speed up staging and deployment of proprietary server technology. Streamlined other deployment procedures. • Negotiated with and researched large enterprise wireless providers to get the best solution and pricing for a unique distributed environment, utilizing the latest cloud management environment. • Writes and updates installation procedures, equipment installation protocols, and hardware staging guides. • Writes and designs training materials for new hires. • Manages and maintains remote Audioair systems with a variety of different customers. • Manages and maintains in house Apple OSX and Linux environment. • Educates board members and staff about future options for technology growth and improvements to technology. • Has been involved in providing information for long-term solutions for a new and evolving technology.

Murray, Ut

Provide support for workstations, thin clients, servers, wireless devices, printers, scanners, across various different clients.Support and monitor 63 servers (23 virtual), 550 workstations, 25 windows mobile devices, 30 NAS devices.Had ownership of several clients and maintained current knowledge of that client’s current infrastructure. Generates system audits to be presented quarterly to owners and decisions makers addressing any issues and ensuring the client’s needs are met. Primary administrator for building, configuring, and maintaining Active Directory.Primary Group Policy administrator for configuration and optimization. Create, install, and configure servers in a Hyper-V environment. Support and monitor Remote Desktop Services farm. Stage, configure, install, and deploy servers and workstations. Configure, manage, and maintain 61 firewalls along with VPN fabric between all sites. Configure RMM software’s, Labtech and Kaseya to automate system management processes, and system recovery. Document all services and system changes in PSA systems Connectwise and Autotask.Sole technician managing the deployment of third party software, involving, scripting, packaging, and installing. Reduced deployment time from 1-2 weeks to 3 days for 8 different software packages to ~200 workstations across 22 different geographical locations. Package and deploy customized software for Motorola Windows Mobile devices.Redesigned the NAS/Backup solution for users’ folders and files. Replaced third party cloud solution backup solution using Rsync. Primary traveling onsite, install and network troubleshooting technician.Represented the Company in most onsite projects and dealt with owners and management to ensure full completion of projects. Provide access to remote users to our hosted environment. Configure print servers and deploy the printers through group policy.Support POP/SMTP server and email for clients within our hosted solution.

Sandy, Utah

Ran all day to day operations and handled 90% of client facing issues. Worked with owners and managers to ensure all issues were resolved and driven to completion. Install, manage, and maintain server/workstation environments. Troubleshoot and resolve issues with various dental software and equipment. Installed and configured servers and workstations with Dentrix, Eaglesoft, Dolphin, Dexis, Image, and other Dental Software. Repair hardware failures and RMA warrantied items. Restore data from backups. Configure routers and firewalls for remote access. Reformatted servers and desktop machines. Setup and configured digital X-Ray equipment. Setup and configured scanners, and printers of various manufacturers. Setup and configured workgroup environments and Active Directory. Tracked and maintained inventory. Provided total IT support to 150 different clients

Greater Salt Lake City Area

I was a contract onsite and remote tech for many small businesses with this company.

Bachelor Of Science, Information Technology

Master Of Business Administration - Mba, Information Technology