Manage a $4.1M book of business comprised of 11 customers for Highspot, the leading sales enablement platform on the market. • Work with Fortune 500 companies including BP, Cardinal Health and Warner Bros., Discovery among others• Manage renewal process and negotiate contracts• Build relationships with primary stakeholders and other above-the-line contacts via multithreading efforts• Create account plans to drive revenue, adoption and awareness within assigned accounts• Achieved 104% retention

Managed a portfolio of 31 high net worth clients in the Real Estate and Legal verticals worth $6.8M inannual revenue for DocuSign, the leader in the Agreement Cloud space.• Developed and leveraged client relationships to improve client retention• Created success plans to assist clients in consumption and usage goals• Worked cross-functionally with multiple departments to facilitate communication and deliver personalized solutions to clientsMajors Account ManagerManaged $12.6M book of business and related client relationships for 125 financial services customers.• Managed renewal process and negotiated contracts• Drove usage and adoption and consulted with customers to increase successful adoption of the DocuSign platform.• Traveled as necessary to foster customer relationships • Developed and executed strategic territory plans to achieve quota• Finished 2019 102% to net number• Finished 2020 106% to net number

Manage $1.2M book of business and related client relationships for 130 accounts across multiple verticals for Onvia, the leader in providing intelligence for winning more government business.• Responsible for client retention, upselling and cross-selling of accounts to meet monthly quota.• Lead high-level annual business reviews to ensure client business objectives are being supported.• Consult with clients on their public sector goals and go-to-market strategies.• Oversee all contract negotiations for book of business.• Manage the onboarding and training of new and existing clients• Exceeding 2015 sales quota by being at 103% of plan YTD.

Oversee day to day operations for Creative, Support and Publisher Operations teams for Tippr, a leader in the group buying space.• Oversaw operations for 22 white label publishers generating $150K+ in monthly gross revenue.• Managed partner relationships with Google Offers and Amazon Local yielding $19K in monthly average net revenue.• Closed and on-boarded new white label and third party publisher clients.Service Support ManagerManaged company-wide Customer Support for Tippr.com, a leader in the group-buying space.• Oversaw support operations and decreased daily inbound ticket volume by 18.2%.• Conceived and implemented merchant QA process resulting in better vetting of merchant partners and better customer experience.• Identified areas of process breakdown and conceived and implemented appropriate fixes.Strategic Account ManagerOversaw accounts for strategic partners including Facebook and Bing.• Generated over $110K in revenue from Facebook Deals in 12 weeks.• Oversaw sales efforts for launch of Bing Deals in 12 markets.• Created training materials and trained new staff on processes and procedures for Bing and Facebook Deals.• Trained sales staff on all aspects of Bing and Facebook Deals including selling points, deal parameters and deal quality guidelines.• Documented procedures for Bing and Facebook Deals submission processes.• Made recommendations to Facebook for product improvement.

Provided outstanding service to merchants and sales team by overseeing the deployment of merchant offers for DealPop, a group buying/daily deal service from WhitePages.• Launched 4 markets in 3 months: Bay Area, Boston, Denver and Portland.• Responsible for implementation of assigned offers by project managing copywriters and graphic designers to meet deadlines.• Responsible for the quality assurance of all assigned offers ensuring they are representative of the merchant and the offering, inclusive of appealing copy/design to maximize sales.• Service needs of merchants including issue resolution, post-offer reporting and follow-up.• Act as internal expert for the DealPop Sales Team regarding product changes, offer creation process and the strategic scheduling of offers to maximize revenue.• Project lead to implement a multi-language sales strategy.• Consult with Account Executives to provide professional advice and service merchants.• Collaborate with product manager, public relations, finance and marketing to effectively drive sales and improve processes.• Achieved 94% offer accuracy.

Managed projects designed to engage clients and/or improve their overall experience with Blackboard, the leading education software company in the world.• Oversaw all aspects of ‘Back to School’ program that provided clients with useful content and encouraged proactive thinking during the maintenance season.• Managed the Exemplary Course Program, which recognized best practices for designing engaging online courses within the client community. This included managing 135 reviewers, 36 course submitters and 8 Directors for the 2009 program.• Project Managed the ‘Bug Squad’ initiative, the first ever Blackboard-sponsored crowd-sourcing program that enlisted clients’ help to prioritize the fixing of software bugs (75 clients).• Worked on various projects including ‘Client in the House,’ ‘Client Segmentation,’ ‘Client Success Champions,’ ‘HOT Project,’ ‘Release 9 Early Adopters’ and the ‘Release 9 Upgrade Team.’ • Working with Booz Allan Hamilton, coordinated 59 staff in 3 offices for special project for the Chairman of the Board.• Built and maintained client-facing (‘Back to School’ initiative and ‘Exemplary Course Program’) and internal-only (‘Bug Squad’ and ‘Client Segmentation’) wikis to support initiative efforts.• Author and editor of bi-monthly ‘Client Success’ newsletter distributed internally to over 500 employees.• Oversaw the ‘Creating a Culture of Client Care’ program which highlighted exemplary, client-facing, success stories on a weekly basis and resulted with the company CEO calling the nominee.• Created the ‘Exemplary Course Program’ area of Blackboard’s new Connections web site.

As the Interim Director of Membership Development for the IT Service Management Forum (ITSMF) I was responsible for the development, oversight and execution of strategies to build a strong network of Local Interest Groups (LIGs) for the largest IT Service Management member-based organization in the country.• Implemented new strategy for attracting sponsors resulting in over $22K in revenue in 3 months.• Generated $8K in advertising revenue for bi-monthly e-newsletter (3 editions).• 4.3% growth in membership from January 2008 to April 2008. • Helped form and guide the (now) Dakota and Salt Lake City LIGs through the process of becoming chapters of the ITSMF. • Created and documented process for resuscitating inactive LIGs culminating in the successful re-launch of the Omaha LIG.• Created sponsor agreement used to outline contractual obligations of sponsorship. While serving as the Certification Manager for the Disaster Recovery Institute International (DRII) I oversaw the certification process for the largest certifying organization in the field of business continuity in the United States. • Oversaw a 16.1% growth in certifications while running certification program. • Facilitated efforts to contact and resolve situations for members whose certification had lapsed resulting in the renewal of over 400 certifications.• Acted as primary resource for applicants by providing recommendations for successful completion of the application, resolution of issues and communication of application decision.• Served as primary staff liaison to the Certification Commission, which included creating meeting agendas, taking and distributing meeting minutes and overseeing the overhaul of the on-line application process.

Responsible for teaching English in the Kishiwada City public school system in this Japanese Government-run program.• Key contributor to developing foreign language education at elementary and middle schools.• Collaborated with Japanese teachers in order to create and modify lesson activities for integrated curriculum.• Provided language training, cultural and linguistic insights for Japanese teachers of English.• Conducted seminars, lectures and presentations for both native English speakers and Japanese teachers of English in the Kansai region.• Conducted and participated in new teacher (ALT) orientation.

Responsible for advertising sales and business development for the Internet’s premier e-commerce directory.• Conceived and launched Monsterbook.com Partnership Program which added over 300 businesses to the client roster. • Created and implemented comp-ad strategy, which added over 200 Fortune 1000 companies to the client roster. • Developed long-term partnerships with business-to-business companies for reoccurring revenue streams resulting in $45K in annual revenue.• Leveraged client information to create ancillary revenue streams.

Responsible for management, development and day-to-day operations of company Internet business unit for sports theme apparel brand.• Increased sales by $1200 per month after implementing customer outreach initiative.• Developed private label programs for numerous corporations including Ditech Funding, Evian, Pacific Bell, and L.L. Bean.• Conceptualized and implemented email promotions to customer base highlighting new offerings.• Authored all promotional text and team biographies for website, signature booklets and marketing literature.• Researched historical logos for baseball hat and apparel line development, which resulted in significantly shaping the next season’s new line of apparel.

Risk management consultant to high-risk account holders.

Performed Public Relations activities for celebrity and high-profile clientele including Harry Winston Jewelers, Commonwealth Brewing Company and The Fashion Café.