Jared Hemphill Email & Phone Number

Greenville, South Carolina Area

February 2016 to November 2021: Technical Support Engineer • Expertly apply 20 years of experience and training in customer support and teaching strategies to evaluate and clarify my valued customer’s questions, technical issues, complaints and requests, quickly identifying the concern and expediting a solution. Employ my affable and concise communication skills to simplify concepts and explain positive options and solutions with confidence. Establish strong rapport with my clients, by attentively relating to their needs, expertly addressing their technical issues and consistently expediting favorable resolutions. • Evaluate, diagnose and resolve complex software, hardware and networking issues for PACS and RIS servers and software, DICOM image viewer software, voice recognition software, DICOM gateways, and physician and patient portals.• Configure and install upgrades, patches, licenses, SSL Certificates, and DICOM gateways.• Engineer resolutions for issues with DICOM object acquisition, data storage, and forward/retrieve actions. Address server performance concerns. Resolve diagnostic report template concerns including customized SSRS and XML templates, faulty voice recognition settings, PACS correction errors, data corruption and DICOM image import and export.• Correct networking problems between servers, devices and modalities including transfer syntax, image compression, storage SOP classes, and data coercion. Rectify issues with DICOM and HL7 interfaces.• Apply certified educator trained teaching strategies to provide friendly and proficient technical advisement and training to PACS and HIS/RIS administrators, radiologists, and other users. Provide advice on procedures designed to decrease emergency downtime.

Supervisor: Cathy BrownTaught Information Technology and CompTIA A+ objectives to students interested in passing the CompTIA A+ Certification Exam. Also Instructed students in all Social Studies subjects including World History, U.S. History, Civics, World Geography, World Cultures, U.S. Government and Economics. I proficiently developed and implemented researched- based and IEP based, differentiated educational lesson plans on a weekly basis. I also evaluated and graded all written activities, assignments and assessments of my students, updated the student grade books accordingly and maintaining accurate attendance records.

Manager: Steve HarrisAdministered information technology troubleshooting, repair and plant maintenance. Resolved technical issues for high priority commercial customers. Diagnosed and repaired unresolved network Internet connectivity problems for commercial class clientele. Fixed advanced computer issues in both residential and commercial environments. Tested the integrity of digital and analog cable data lines, measured, calculated, and repaired signal level issues to ensure that specifications were met.

4 YearsWrote routing configurations to integrate with commercial customer network topology. Repaired hardware failures on network servers and PC’s. Performed network administration for the home office.Training Specialist/ ASSET Team: America Online, Ogden, UT- 1 yearInstructed and trained new AOL Technical Consultants in troubleshooting and communication techniques. Provided expertise on unresolved technical issues. Assisted the Research and Development Department by designing more effective and efficient troubleshooting techniques.

Manager: Kim McCartneyInvestigated and resolved network and Internet connectivity issues for commercial and residential customers. Diagnosed and repaired operating system malfunctions including IOS issues on Cisco routers. Wrote routing configurations to integrate with commercial customer network topology. Repaired hardware failures on network servers and PC’s. Assumed twenty-four hour a day on-call responsibilities resolving any connectivity or other issues for commercial clients. Conducted network administration for Time Warner Cable, performing hardware upgrades, network connectivity, LAN administration, computer repair and equipment maintenance.

Amy Strebel Ph. # (801) 622-7927 Email: amystrebel@aol.com Instructed and trained new AOL Technical Consultants in troubleshooting and communication techniques. Responsible for providing top-level expertise on unresolved technical issues. Perform special duties for the Research and Development Department testing new techniques of troubleshooting technical issues and reporting my findings on a daily basis.