Jared Hess Email & Phone Number

Salt Lake City

Project Management of the activities of multiple Centurylink departments such as Contracts, Pricing, Order Entry, Provisioning, Design, Installation and Billing on behalf of Centurylink Customer to install new service, or to coordinate moves, adds or changes to existing service. Provide sales and sales support for complex communications product solutions (data, voice, IP, etc.) for Centurylink’s customers. Serves as a member of a Sales team becoming responsible for customer life cycle management and retention. Serves as a primary interface with both internal and external customers, working with the Global/Enterprise, Government and Education Accounts. Complete service orders. Interact effectively as a team member within a Commerical Account Team organization to support achievement of sales objectives and deliver Centurylink’s Spirit of Service. Partner with Sales, Service and Support personnel to strategically support Global/Enterprise Accounts. Make accurate and timely decisions based on customer needs and business requirements. Develop, maintain and manage customer relationships from the operational to executive levels throughout the organization. Ability to contribute to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition.

Greater Salt Lake City Area

Building and Implementing a new trouble ticket system. This system will span the united states and be used by over 1000+ employees in over 30 locations. Building and managing the team that will be working the tickets as they come in. Documenting and managing the telephony services in all locations ensuring the most affordable services are being used that will allow us to do the job the IT department needs to do.

Salt Lake City

Serves as a primary point of contact between clientele and Integra, providing day-to-day support for 219 customer accounts. Continually cultivates working relationships with clients by garnering trust and demonstrating reliability and professionalism in all interactions. Charged with executing all client communication endeavors, conflict resolution matters, contract negotiations and renewals. Organizes and delegates assignments to appropriate department/staff. Collaborates closely with department staff in an effort to maintain a continuous knowledge of project and issue resolution statuses. Ensures that all processes and procedures are completed, quality standards are met, and that projects meet all standards of profitability. Maintains a working knowledge of company capabilities and service, and effectively communicates the same with clientele and potential clientele as warranted by circumstance. Key AccomplishmentsBoosted contract accounts from an initial start of 58% to 81%Accomplished 100% of 2012 yearly goals by August 25th of that yearAttained 100% of 2011 yearly goals by September of that yearBoasts several additional accolades, including written praise, bonuses and other incentives for providing outstanding customer support, technical support, planning and optimization of contracts, as well as doubling, tripling or far exceeding department goals for renewals and minimal churn

Led the successful building of this advertising and PR services business from the ground up. Seeks out new opportunities to develop and implement ideas that increase sales volume including proactively promoting business-to-business outreach among key contacts in targeted accounts within identified markets to generate awareness and interest. Devises and designs advertising that provides clear, compelling and articulate explanations of the product and services offered by ACI Call Tracking. Recruited, hired and supervises the daily contributions of the sales team, motivating, inspiring and leading each member in fostering teamwork and cooperation in achieving company goals and objectives. Employs a method of leading by example, with demonstrated results having successfully tackled the same issues. Continually builds and cultivates strong relationships with new prospects and customers to ensure long-term sales success and profitable business operations. Utilizes referrals and generation of qualifying leads in identifying and prioritizing high potential sales opportunities.Key Accomplishments:Originated and developed marketing plans and service packages that have proven to be key in better competing with competitorsGenerated a significant increase in sales during 2011 by 180% that directly resulted in augmenting profitability by 27%Created business relationships that paved the way for the company to expand into CanadaSpearheaded the development of new services in order to differentiate the company from its competitors and capitalize on competitive advantages

Doctorate, Business Management And Organizational Leadership

Mba, Business Administration, Management And Operations, 3.47

Bachelor'S Degree, Corporate Management And Human Resources