Jared Hull Email & Phone Number

Allen, Tx, Us

- Solely responsible for maintaining and improving the business critical telecom services.- Subject Matter Expert for the core product and industry. The go-to problem solver and escalation point for technical issues. Leveraged industry knowledge to fix non-engineering issues for the sales, account management, tech support, and internal finance departments.- Identified and quantified revenue risks, impact, and recurring patterns of issues and inefficiencies by seeking out and collecting data from coworkers in other departments.- Negotiated the prioritization of work, requirements, and scope with product management.- Resolved several dozen ancient bugs in the backlog that were previously deemed too risky or difficult. Maintained the monolithic legacy code and portals that were central to the product and internal business operations for accounting, billing, and the sales pipeline.- Implemented architecture and platform improvements that hardened the system against downtime and cascading failures. Optimized event processing microservices to scale. Modernized legacy services with functional programming concepts.- Coordinated and spearheaded disaster recovery efforts during unplanned service outages.- Stood in as a Sales Engineer on calls with customers and partners to help translate needs and niche use cases into workable solutions, securing deals for strategic partners.- Thoroughly tested and peer reviewed code to enforce the completeness of initial efforts, reduce test failures and rework, and guarantee the quality of the user experience.I again held (first volunteered for) a broader range of responsibilities than were expected of me, both within Engineering and along side key players in organization. Worked with managers as we transitioned the post-startup company into more mature management and engineering processes. Pushed for test automation, data driven prioritization of work, etc.

Houston, Tx, Us

- Iteratively built the minimally viable product as the startup company rapidly grew.- Call routing configuration, phone config generation and provisioning, specialized SIP proxy server for robust disaster recovery, specialized patches to vendor C code to support more efficient and scalable event reporting.- Designed, built, and maintained a fault tolerant distributed mesh architecture which dramatically improved scaling, maintainability, management, and quality of service. Reduced operating expenses while also increasing potential for growth. - Patent: https://patents.google.com/patent/US10652305B2- Worked with customers and reseller partners to turn use cases and feature requests into reality, resulting in unique solutions that sealed the deal with many new customers. - Worked with 3rd party software, firmware, and hardware teams to root cause and patch bugs in upstream vendor code that was impacting our own business needs.- Held system administrator responsibilities. Maintained virtual machines and runtime environments, scripted the creation of many infrastructure components for the clustered architecture, performed all updates and maintenance, troubleshooting in production. Plenty of experience burning the midnight oil. Also acted as a tier III tech support.I am expecting tremendous growth in the communication sector to follow the increasing trend of remote workers, we will be ready for it. (Update: I was right, the 2020 pandemic drastically expedited the shift to remote work across the nation!)