Jared Carlson Email & Phone Number

Herriman, Ut, Us

Remote

Led a large-scale multi-cloud transformation (Azure, GCP) leveraging Kubernetes, Terraform (IaC), and cloud-native best practices, achieving significant scalability, reliability, and cost efficiency improvements.Drove the adoption of data-driven DevOps and SRE practices through Agile methodologies and key metrics (DORA, SPACE), resulting in accelerated deployment cycles, reduced lead times, and enhanced team productivity and morale.Architected a self-service GCP-based cloud platform incorporating disaster recovery and business continuity planning (DR/BCP) to ensure high availability and minimize downtime for critical business applications.

United States

Led a successful turnaround of a struggling Dynatrace implementation by repairing vendor relationships, aligning work to Agile principles, and correcting instrumentation issues, delivering significant value to the organization ahead of schedule and under budget.Established a comprehensive observability strategy using Dynatrace APM, providing full visibility into system health, performance, and user experience, leading to faster incident resolution and improved customer satisfaction.Established comprehensive incident management and post-mortem processes based on data-driven analysis, significantly reducing incident response times and enhancing overall system stability.Built and mentored high-performing global DevOps, SRE, and NOC teams (US and India), fostering a collaborative, inclusive culture that values continuous improvement and technical excellence.

New York, New York, United States

Led the design and implementation of a hyper-scalable, multi-region AWS infrastructure with fault-tolerant EKS clusters, a resilient multi-tenant data plane, and robust network infrastructure, significantly improving scalability, availability, cost-efficiency, and security.Architected and implemented a comprehensive, cost-effective monitoring and alerting framework using AWS CloudWatch, CloudTrail, Grafana, Prometheus, Loki, and AlertManager, providing real-time visibility into system health and enabling proactive incident response.Spearheaded the development of a GitOps-centric platform engineering framework using ArgoCD, Helm, and Terraform, streamlining environment promotions, ensuring consistency and scalability, and accelerating feature delivery.Enhanced cloud security posture by implementing least privilege principles, robust access controls, and a comprehensive secrets management solution using AWS IAM, Secrets Manager, Kubernetes Cert Manager, External Secrets Manager, and Hashicorp Vault, effectively eliminating static credentials and mitigating security risks.Collaborated with development teams to troubleshoot and optimize Scala applications, leveraging observability data from the monitoring and alerting framework to identify and resolve performance issues, improving system stability and responsiveness.Developed a custom Golang Terraform wrapper to simplify the IaC framework, overcoming limitations with Terraform and Terragrunt and enabling more efficient and streamlined infrastructure management.Led technical mentorship programs for TechOps, fostering a culture of continuous learning and upskilling.Spearheaded the adoption of Agile methodologies across TechOps, leading coaching workshops and implementing Jira for improved project management and alignment with business goals.

Salt Lake City Metropolitan Area

Led designing and implementing a multi-account AWS environment using Terraform (IaC), GitOps, and AWS Control Tower/SSO, drastically reducing provisioning time and improving security.Spearheaded a scalable Kubernetes/RESTful API-based developer platform, enabling rapid environment provisioning and CI/CD pipeline automation. This increased developer productivity and accelerated time-to-market.Implemented a comprehensive observability stack (Dynatrace, Datadog, CloudWatch, Prometheus, Loki), significantly reducing MTTD and MTTR, improving system reliability, and minimizing customer impact.Enhanced AWS security with just-in-time access (AWS STS, HashiCorp Vault), eliminating static credentials and enforcing least-privilege principles. This led to a reduced attack surface and better compliance.Migrated legacy systems to cloud-native AWS EKS clusters, utilizing blue/green deployments for zero downtime, resulting in increased scalability, cost reduction, and improved resilience.Collaborated with development teams, leveraging observability data to optimize Java microservices, enhancing overall application reliability.Onboarded teams to the developer platform, managing access and ensuring secure database connections, guaranteeing a smooth transition and adherence to security best practices.

As Internal Platform Tech Lead, I transformed our team into a dynamic, cohesive unit thriving in a remote work environment. I architected a Global, Transit, and Cross-Cloud flat network with Terraform and AWS Direct Connect, simplifying domain management and reducing complexity. I championed developer empowerment through a just-in-time credential access system using AWS STS Service and HashiCorp Vault, bolstering productivity and security. I facilitated safe, code-driven infrastructure modifications by integrating GitOps practices with Terraform and automated pipelines, enhancing release safety and self-service deployment. Additionally, my efforts in promoting continuous learning and an internal open-source culture with preapproved Terraform modules and Ansible Playbooks significantly improved our development efficiency, enabling rapid prototyping and streamlined service deployment.

Salt Lake City, Utah

As a Sr. Site Reliability Engineer, I led the establishment of a Terraform-managed AWS Organization, enhancing governance, access, and configuration with AWS Control Tower, SSO, and CloudFormation. I spearheaded Kubernetes integration into our cloud infrastructure, transitioning to a full-scale AWS EKS cluster and mentoring teams through this process. Instrumental in adopting Accelerate metrics, I enhanced system efficiency and lifecycle monitoring and implemented APM tools like Dynatrace and Datadog. My significant contributions include designing a secure, global cross-cloud network, innovating CI/CD processes with Drone, Spinnaker, GitHub Actions, and Harness, and streamlining deployment with custom Terraform modules and Ansible playbooks. I pioneered cost-effective logging solutions, Blue/Green deployment strategies, and custom vault modules for AWS EC2 and Kubernetes, significantly improving system monitoring, simplifying infrastructure, and boosting productivity and efficiency.

Salt Lake City, Utah

As a Senior DevOps Engineer, I led a pivotal operations consolidation, transforming our infrastructure from a laptop farm to a vSAN-based virtual environment, enhancing scalability and efficiency. I initiated the adoption of Infrastructure as Code (IaC) with Terraform and Ansible, modernizing our systems and facilitating a seamless migration to AWS. My role involved mentoring the System Team in advanced DevOps practices contributing to system upgrades for compliance and autonomous maintenance. I designed a Jenkins and PowerShell-based CI/CD pipeline for a Windows Application on AWS, developed automated security/compliance processes using AWS tools, and led a project creating a new test execution program that revolutionized testing efficiency and streamlined MasterControl software installation, demonstrating a solid commitment to innovation, security, and mentorship in advancing operational excellence.

Lehi, Ut

As DevOps Team Tech Lead at Global Payments Inc. (ProPay), I managed cross-functional project execution, including team leadership, hiring, and coordinating on-call activities. I successfully established a collaborative relationship with our offshore team in India, enhancing project efficiency. My role emphasized mentorship, fostering junior team member growth, and implementing Kanban and Lean principles for streamlined workflows. I innovatively designed a CI/CD pipeline using GIT, TFS, and PowerShell, significantly improving operational processes and cross-team coordination. Additionally, I ensured compliance with PCI and SOC standards, redesigned technical documentation for better customer accessibility, and developed multilingual platform integrations, showcasing my commitment to strategic innovation, continuous learning, and collaboration in a dynamic technology environment.

Greater Salt Lake City Area

I advanced in software and hardware testing early in my career, developing comprehensive quality assurance tools and strategies that significantly reduced costs and improved customer experience. I specialized in functional testing across diverse hardware components, streamlining rework and reducing turnaround times. Collaborating with software QA teams, I enhanced bug fix efficiency by 10-15% and contributed to faster product releases. My role also involved creating innovative statistical reports for QA process optimization, demonstrating a commitment to quality and efficiency that has been a cornerstone of my career.