Expeditor, Garde Manger, Pastry, Sautee, Grill Prep all sauces, purees, stocks and knife cuts Made sure all food went out in a timely manner and held consistency to restaurants approval Followed FIFO (First in First out) to make sure quality and freshness of protein and produce Trained new hires in different stations and prep

Prepared meals according to recipe/menu specifications
Learned and memorized serving portion sizes Knowledge of and regularly conducted all basic meal prep procedures used in the kitchen Responsible for maintaining my station food prep area and food storage areas to cleaning standardsAbility to work and partner on a team of cooks to do portion prep work when needed Monitor product freshness and rotate out old product based on a schedule created by the restaurant

• Member of the start-up team for the launch of the same day shipping service called Google Shopping Express. • Managed picking, packing and shipping. • Acted as a personal shopper. • Respond to all incoming orders through the order management system. • Trained new employees on how to use the order management system and order tracking. • Consistently managed workflow to ensure same day service deliverables were met. • Ensure all orders are filled in a timely manner. • Train new employees on system tracking. • Responsible for ensuring goods shipped to accurate address.

• Provided a consistent luxury experience for all BMW clients seeking vehicle repair service. • Appropriate and timely response to all client inquiry regarding status of vehicle repair. • First point of contact with service clients and professionally provided quick trouble-shooting. • Partner with Service Advisors to explain customer needs and answer customer questions in a timely manner. • Responsible for accurate input of all client information. • Regularly dispatch vehicles to service advisors to find out status and location of vehicles. • Acted as concierge and managed client lounge for high net worth clients. • Accurately filed and organized all client paperwork. • Corresponded with customers via telephone for after-service feedback. • Managed customer invoicing. • Assisted with Service Representative scheduling.

• Responsible for daily Spa open and close process which includes ensuring client lounge areas are appropriately organized to receive guests. • Respond to all incoming client inquiry via telephone and in-person/walk-ins. • Provide excellent and gracious customer service. • Possess in-depth knowledge of Spa products and treatments. • Share updates with clients about Spa promotions to create revenue. • Regularly update the client database with important dates (birthdays, anniversary and special holidays). • Responsible for accurate cash reconciliation, accurate credit card and cash transactions.

• Provide exceptional and consistent customer service in a fast paced environment; • Responsible for flawless special event set up and event break down. • Maintain accurate cash reconciliation and possess the ability to accurately process cash and credit card transactions. • Ensure appropriate levels of inventory are maintained. • Responsible for maintaining impeccable visual presentation standards according to established health and hygiene guidelines.