Todd Kaplan Email & Phone Number

Phoenix, AZ, US

Chandler, Arizona, US

• Oversee construction site for two apartment building job; one tenant improvement (TI) and a ground up
• Complete blueprint take-offs
• Order materials
• Lay out project plan and estimate timelines and budget
• Complete 6-week look-aheads
• Maintain safety and ensure workers use PPE

Chandler, Arizona, US

• Performed service calls and commercial warranty repairs
• Fulfilled maintenance contracts
• Promoted to DX Piping Superintendent

• Service manager of commercial and residential HVAC divisions
• Hired, trained and performed technical support for technicians
• Performed service calls and generated new business
• Lead implementation of all-in-one field service management software, Service Fusion. Set product pricing, product categories, and product subcategories.

• Commercial HVAC service technician supporting residential and plumbing divisions
• Promoted to Service Manager

• Perform tune-ups, maintenance agreement check-ups, service calls, and electrical and mechanical repairs for residential, home warranty, and light commercial clients
• Sell parts, major component replacement, AC units, maintenance agreements and extended warranties
• Won contract with high-end condo chain, leading to 3 additional contracts with sister companies for a total of 4 at an estimated value of $200,000 year
• Frequently asked for personally by clients
• Top technician in sales annually

Las Vegas, NV, US

• Supervised 20 technicians and installers
• Corrected problem installs and repairs
• Created equitable solutions for both company and customers
• Resolved customer and BBB complaints
• Evaluated technician paperwork and time sheets

• Serviced national supermarket chains as refrigeration technician:
• Conducted preventative maintenance, repairs, and installs on multi-circuit case freezers, walk-in freezers, deli cases, multi-deck islands, food prep tables, misting systems, and cooling towers
• Monitored alarms, case temps, demand cooling control modules, oil fail sensors, and defrost scheduling
• Facilitated electrical and plumbing needs at select storesExpanded residential HVAC portion of business as leading HVAC technician:
• Performed service calls and tune-ups
• Sold and installed parts, new units and ducting

Phoenix, Arizona, US

• Managed 35 service technicians, office staff and dispatch for $20M HVAC service/dealer
• Produced $100K weekly per team, managing 5 teams during the summer
• Managed technicians via daily sales meetings, training classes, routing and 24/7 troubleshooting
• Ordered parts and scheduled repairs
• Monitored daily, weekly and monthly sales, and computed percent to goal
• Coordinated with staff, customers, vendors and technicians for timely and accurate completion of projects

Phoenix, Arizona, US

• Performed tune-ups, maintenance agreement check-ups and service calls
• Performed residential and commercial electrical and mechanical repairs
• Sold parts, major component replacement, AC units, maintenance agreements and extended warranties
• Wrote proposals for new installations including AC units, commercial repairs and ducting
• Assisted in attaining large $32K contract with cemetery, encompassing multiple locations and 100+ acres
• Received 100% in “Happy Check” feedback calls. Requested by clients.

• Maintained 96-acre hospital including timeworn, industrial equipment
• Ran energy management system (EMS)
• Monitored entire facility temperature and turned chillers on/off
• Prepared evaporation coolers for season and readied boiler for service
• Charged, cleaned and sanitized bin switch on different types of ice machines including auger

• Worked directly with owner to service, troubleshoot and install residential and commercial AC units
• Ran duct-work and serviced commercial ice machines, walk-in refrigerators and freezers
• Established contract with chain of 30 hotels

Houston, Texas, US

• Managed 4 different stores for nationwide mattress retailer
• Promoted to larger store after larger store to improve sales
• Doubled and tripled LY numbers per month
• Maintained status of top store in the Phoenix market 80% of the time
• Improved secret shopper scores by 30%
• Surpassed best sales month in the history of 2, 15-year-old stores

Atlanta, Georgia, US

• Managed all functions of $80M home improvement retailer
• Recruited, hired, trained, scheduled, transferred, promoted, terminated, coached and compensated sales force of 280
• Created regional, seasonal and demographic specific marketing strategies utilizing competition shopper
• Handpicked sales associates for statewide direct mail and newspaper advertising
• Received zero fines in weights and measures, and in corporate pricing and signage obligations
• Improved client satisfaction scores from 40% to 90%

Atlanta, Georgia, US

• Managed customer relations and a team of 50 employees
• Controlled expenses, made schedule, planned daily activity, supervised shipping and receiving, and ordered supplies
• Coordinated buyers, vendors and clients on special orders to ensure accurate and timely delivery
• Cross-trained all front-end employees on all operational aspects to encourage cooperation among team
• Lowered fraudulent checks by 8% and chargebacks by 13%

Atlanta, Georgia, US

• Trained 15 employees in merchandising, policies and procedures, and career pathing for promotion into management
• Managed customer relations, controlled expenses and supervised shipping and receiving
• Ensured promotional programs met strategic corporate marketing plans
• Lowered department to under 1% in out-of-stocks
• Raised average sale from $15.65 to $22.30, meeting plan for first time in store’s history
• Discovered and resolved a $100K billing/shipping error