Todd Kaplan work email
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MANAGEMENT: 15+ years’ experience—HVAC service management, commercial construction pipefitting, and store management. Highly skilled at team development, customer service, client acquisition, marketing, budgeting, and strategic planning. Track record for increasing profitability and growing business.MECHANICAL ENGINEER: 15+ years’ experience—Commercial and residential HVAC, commercial refrigeration, and industrial engineering.• Commercial/Residential HVAC: High technical aptitude for troubleshooting split and package AC units. Skilled at reading schematics, sizing, load calcs, wiring, and brazing. Track record for providing exceptional customer service. Additional experience includes domestic hot water heaters, fountains, gas packs, air handler units, variable frequency drives, circuit boards, water lines.• Commercial Refrigeration: Experience with temperature-sensitive, multi-circuit refrigeration with emphasis on timely repair to not spoil client products. Conducts preventative maintenance with meticulous precision and understanding of Einstein and Comtrol computer monitoring systems.• Industrial: Unique experience with high-pressure boilers, pump and motor repair, chemical treatment, two- and four-pipe hot water systems, generators, transfer switches, magnetic contactors, bearings, mechanical floats, copper lines, gaskets, mullion heaters, TXV, roof vent motors, feed water modulation valves, package heat pump roof units, and recirculation pumps.
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Owner And OperatorOn The Side HvacPhoenix, Az, Us
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Dx Piping SuperintendentSpectrum Mechanical & Plumbing Contractors Llc Oct 2022 - PresentChandler, Arizona, Us• Oversee construction site for two apartment building job; one tenant improvement (TI) and a ground up• Complete blueprint take-offs• Order materials • Lay out project plan and estimate timelines and budget• Complete 6-week look-aheads• Maintain safety and ensure workers use PPE• Support other superintendents with refrigerant piping• Asked to provide input on HVACR curriculum for local vocational high school to prepare students for job market -
Commercial TechnicianSpectrum Mechanical & Plumbing Contractors Llc Mar 2022 - Oct 2022Chandler, Arizona, Us• Performed service calls and commercial warranty repairs• Fulfilled maintenance contracts• Promoted to DX Piping Superintendent
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Service ManagerAir & Water Mechanical Services Apr 2020 - Mar 2022Service manager of commercial and residential HVAC divisions• Hired, trained and performed technical support for technicians• Performed service calls and generated new business• Lead implementation of all-in-one field service management software, Service Fusion. Set product pricing, product categories, and product subcategories. -
Service TechnicianAir & Water Mechanical Services Sep 2019 - Apr 2020• Commercial HVAC service technician supporting residential and plumbing divisions• Promoted to Service Manager
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Service TechnicianNorth Valley Mechanical Aug 2013 - Sep 2019• Perform tune-ups, maintenance agreement check-ups, service calls, and electrical and mechanical repairs for residential, home warranty, and light commercial clients• Sell parts, major component replacement, AC units, maintenance agreements and extended warranties• Won contract with high-end condo chain, leading to 3 additional contracts with sister companies for a total of 4 at an estimated value of $200,000 year• Frequently asked for personally by clients• Top technician in sales annually
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Field SupervisorGoettl Air Conditioning Jul 2012 - Apr 2013Las Vegas, Nv, Us• Supervised 20 technicians and installers• Corrected problem installs and repairs• Created equitable solutions for both company and customers• Resolved customer and BBB complaints• Evaluated technician paperwork and time sheets -
Service TechnicianHoffman Refrigeration Jan 2012 - Jul 2012Serviced national supermarket chains as refrigeration technician: • Conducted preventative maintenance, repairs, and installs on multi-circuit case freezers, walk-in freezers, deli cases, multi-deck islands, food prep tables, misting systems, and cooling towers• Monitored alarms, case temps, demand cooling control modules, oil fail sensors, and defrost scheduling• Facilitated electrical and plumbing needs at select storesExpanded residential HVAC portion of business as leading HVAC technician:• Performed service calls and tune-ups• Sold and installed parts, new units and ducting• Won two large business clients• Delivered exceptional customer service as indicated by repeat calls to management -
Service ManagerAce Home Services Aug 2011 - Nov 2011Phoenix, Arizona, Us• Managed 35 service technicians, office staff and dispatch for $20M HVAC service/dealer• Produced $100K weekly per team, managing 5 teams during the summer• Managed technicians via daily sales meetings, training classes, routing and 24/7 troubleshooting• Ordered parts and scheduled repairs• Monitored daily, weekly and monthly sales, and computed percent to goal• Coordinated with staff, customers, vendors and technicians for timely and accurate completion of projects• Resolved customer and BBB complaints• Developed relationships with industry reps via regular meetings to provide and receive product feedback and insights• Wrote company protocol, employee policies and procedures, employee screening practice, and compensation structure• Rewrote on-call schedule to make it equitable -
Service TechnicanAce Home Services Apr 2011 - Aug 2011Phoenix, Arizona, Us• Performed tune-ups, maintenance agreement check-ups and service calls• Performed residential and commercial electrical and mechanical repairs • Sold parts, major component replacement, AC units, maintenance agreements and extended warranties• Wrote proposals for new installations including AC units, commercial repairs and ducting• Assisted in attaining large $32K contract with cemetery, encompassing multiple locations and 100+ acres• Received 100% in “Happy Check” feedback calls. Requested by clients.• Promoted to Service Manager
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Mechanical EngineerCrothall Hospital Services Jan 2010 - Apr 2011• Maintained 96-acre hospital including timeworn, industrial equipment • Ran energy management system (EMS)• Monitored entire facility temperature and turned chillers on/off• Prepared evaporation coolers for season and readied boiler for service• Charged, cleaned and sanitized bin switch on different types of ice machines including auger -
Service TechnicianAirepros Mar 2008 - Jan 2010• Worked directly with owner to service, troubleshoot and install residential and commercial AC units• Ran duct-work and serviced commercial ice machines, walk-in refrigerators and freezers• Established contract with chain of 30 hotels
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Store ManagerMattress Firm Jun 2004 - Dec 2008Houston, Texas, Us• Managed 4 different stores for nationwide mattress retailer• Promoted to larger store after larger store to improve sales• Doubled and tripled LY numbers per month• Maintained status of top store in the Phoenix market 80% of the time• Improved secret shopper scores by 30%• Surpassed best sales month in the history of 2, 15-year-old stores• Raised average sale by $341 dollars• Maintained inventory levels, store presentation, merchandising, advertising and sales -
Store ManagerThe Home Depot Mar 1994 - Apr 2003Atlanta, Georgia, Us• Managed all functions of $80M home improvement retailer• Recruited, hired, trained, scheduled, transferred, promoted, terminated, coached and compensated sales force of 280• Created regional, seasonal and demographic specific marketing strategies utilizing competition shopper• Handpicked sales associates for statewide direct mail and newspaper advertising • Received zero fines in weights and measures, and in corporate pricing and signage obligations• Improved client satisfaction scores from 40% to 90%• Raised the average sale from $44.45 to $46.68 (5%)• Resolved problems with customers to avoid litigation and represented Home Depot at hearings• Assisted in opening 2 new stores -
Customer Service ManagerThe Home Depot Feb 1993 - Mar 1994Atlanta, Georgia, Us• Managed customer relations and a team of 50 employees• Controlled expenses, made schedule, planned daily activity, supervised shipping and receiving, and ordered supplies• Coordinated buyers, vendors and clients on special orders to ensure accurate and timely delivery• Cross-trained all front-end employees on all operational aspects to encourage cooperation among team• Lowered fraudulent checks by 8% and chargebacks by 13%
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Paint Department SupervisorThe Home Depot Aug 1992 - Feb 1993Atlanta, Georgia, Us• Trained 15 employees in merchandising, policies and procedures, and career pathing for promotion into management• Managed customer relations, controlled expenses and supervised shipping and receiving • Ensured promotional programs met strategic corporate marketing plans• Lowered department to under 1% in out-of-stocks• Raised average sale from $15.65 to $22.30, meeting plan for first time in store’s history• Discovered and resolved a $100K billing/shipping error
Todd Kaplan Education Details
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Refrigeration School IncMechanical Engineering Related Technologies/Technicians
Frequently Asked Questions about Todd Kaplan
What company does Todd Kaplan work for?
Todd Kaplan works for On The Side Hvac
What is Todd Kaplan's role at the current company?
Todd Kaplan's current role is Owner and Operator.
What is Todd Kaplan's email address?
Todd Kaplan's email address is ja****@****nyc.com
What is Todd Kaplan's direct phone number?
Todd Kaplan's direct phone number is (646) 755*****
What schools did Todd Kaplan attend?
Todd Kaplan attended Refrigeration School Inc.
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